Customer Service Representative

TN United Kingdom; Armadale; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative in Armadale. This role is at the heart of the customer experience, where you'll engage with customers, assist with their queries, and promote a safe gambling environment. With flexible hours and a supportive work culture, this position offers excellent career development opportunities and a range of benefits, including competitive pay and generous holiday allowances. If you are passionate about customer service and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Benefits

28 days holiday plus your birthday off

Matching pension contributions up to 4%

Discounts in shops, cinemas, holidays

Subsidised travel for roles in London

Career development and promotion opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Customer Service Representative, Armadale

Client:

William Hill

Location:

Armadale, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9a004f15c7c4

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and communities. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a career that goes further, with incentives to keep you motivated!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers use betting terminals
• Building relationships and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, including evenings and weekends

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills

What's in it for you?

We offer a range of benefits, including:

• Flexible full and part-time hours
• Competitive pay, including the National Living Wage and performance bonuses
• 28 days holiday plus your birthday off
• Matching pension contributions up to 4%
• Discounts in shops, cinemas, holidays
• Subsidised travel for roles in London
• Career development and promotion opportunities

Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. For more info, check our Blog.

Apply via the 'Apply now' button. Do not provide bank or payment details during application.

Created on 26/04/2025 by TN United Kingdom