Customer Service Representative

TN United Kingdom; Aberdeen City; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in the betting sector seeks enthusiastic individuals for customer service roles. This position is perfect for those who thrive in a dynamic environment and enjoy engaging with customers. With a focus on delivering exceptional service, you will be at the forefront of creating memorable experiences for patrons. The company offers a supportive atmosphere with ample opportunities for career growth and development. You will enjoy competitive benefits, including a performance bonus, generous holiday entitlement, and a pension plan that matches contributions. Join a team where your contributions truly matter!

Benefits

28 days holiday plus birthday off

Quarterly performance bonus

Pension plan with 4% match

Discounts in high street shops

Subsidised travel in London

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcoming customers and processing bets.
• Building relationships and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Education

High School Diploma

Job description

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Client:

William Hill

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e9d0e26b4442

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: We offer a range of full and part-time hours.
• Compensation: We pay the National Living Wage as a minimum, not just to those over 25. You can also earn a quarterly performance bonus.
• Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions up to 4%.
• Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
• Subsidised travel: In London, access discounted Zone 1-6 Oyster cards for reduced commuting costs.
• Training and development: We promote from within and support your career growth with development opportunities.