Customer Service & Reception Administrator

PREMIER OFFICE SYSTEMS; Greater Manchester; On-site; GBP 26,000; Full time

Job summary

A reputable manufacturing company is seeking a Customer Service & Reception Administrator for their Greater Manchester office. The ideal candidate will have strong customer service experience, excellent communication skills, and be IT savvy. Responsibilities include order processing, customer inquiries, and liaising with internal departments. Benefits include holiday, bonuses, and opportunities for progression.

Benefits

23 days holiday + bank holidays

Free on-site parking

Yearly bonus

Staff social events

Pension scheme

Collaborative team environment

Progression opportunities

Qualifications

• Experience in customer service or receptionist role.
• Excellent communication skills.
• Ability to navigate various IT systems.

Responsibilities

• Acting as the first point of contact for customers.
• Processing orders and handling existing order queries.
• Booking repairs and maintaining accurate records.

Skills

Customer Service

Communication Skills

IT Savvy

Tools

Sage 200

MS Outlook

Excel

Job description

CUSTOMER SERVICE & RECEPTION ADMINISTRATOR | NR STANDISH | £26,000 PER ANNUM

Hours of Work: Monday to Friday 8.30am to 5pm (Fully office based)

KPI Recruiting are working on an exclusive basis with a highly reputable manufacturing company who are looking to expand their Customer Service & Reception department. You will be acting as first point of contact for customers with enquiries relating to new and existing orders. The successful candidate will have strong customer service experience, be able to communicate across all levels and be IT savvy with the ability to pick up new processes and systems with ease.

Your Role

• Acting as first point of contact for customers via telephone, email and face to face regarding new and existing orders
• Processing high value orders using Sage200 software, processing invoices
• Taking measurements from customers, matching suitable items and discussing products
• Booking repairs on in-house system database, liaising closely with internal departments to coordinate
• Handling existing order queries, tracking shipments, liaising with warehouse and despatch, and feeding updates back to customers
• Taking card payments over the phone and in person
• Inputting and updating data to reflect any changes, maintaining accurate records
  
  

The Ideal Candidate

• Working experience in a receptionist / sales support / customer service administration role
• Excellent communication skills with the ability to liaise with a range of stakeholders
• Experienced in navigating various systems including MS Outlook and Excel
• Sage 200 experience preferred but full training is required!
  
  

Benefits include: 23 days holiday + bank holidays, free on-site parking, yearly bonus, staff social events, pension scheme, collaborative team working environment, progression opportunities and more…

Interested? Apply NOW!

INDCOM