Customer Service & Project Coordinator

Get Recruited Ltd; Crewe; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Senior Customer Service & Project Coordinator to support the full lifecycle of complex international projects. You will ensure seamless delivery, outstanding client communication, and precise coordination, making this an ideal role for someone eager to grow in project management. The ideal candidate is organised, proactive, and detail-oriented, with skills in Microsoft Office and project management tools.

Benefits

Career progression

Great culture

Professional development opportunities

Qualifications

• Strong organisational and time-management skills.
• Excellent attention to detail and a methodical approach.
• Confident communicator with strong written and verbal skills.
• A proactive learner with a desire to develop within project management.

Responsibilities

• Supporting the planning, scheduling and coordination of international project timelines.
• Maintaining accurate project documentation and trackers.
• Preparing project briefs and client updates.
• Liaising with internal teams for alignment on milestones.
• Monitoring progress against KPIs and flagging risks or delays.
• Assisting with supplier coordination.
• Delivering timely, professional communication to clients.
• Supporting the Project Manager during client meetings.

Skills

Organisational skills

Communication skills

Attention to detail

Time-management

Proficiency in Microsoft Office

Experience with project management tools

Tools

Monday.com

Asana

Job description

SENIOR CUSTOMER SERVICE & PROJECT COORDINATOR

CREWE - MONDAY TO FRIDAY

UP TO £40,000 + PROGRESSION + GREAT CULTURE

Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.

They are looking for a Customer Service & Project Coordinator to join their Projects & Delivery team. This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.

You’ll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout. This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment.

This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.

THE ROLE

• Supporting the planning, scheduling and coordination of international project timelines and deliverables
• Maintaining accurate project documentation, trackers, reports and internal systems
• Preparing project briefs, client updates and internal communications
• Liaising with internal teams to ensure alignment on key milestones
• Monitoring progress against KPIs and flagging any risks or delays
• Assisting with supplier coordination and global logistics planning
• Delivering timely, professional communication to clients and stakeholders
• Ensuring all written communication meets the organisation's standards
• Supporting the Project Manager during client meetings, taking minutes and tracking actionsUsing project management tools and software to track tasks, timelines and dependencies
• Contributing to continuous improvement initiatives across project workflows
• Ensuring full compliance with internal procedures and external regulations

THE PERSON

• Strong organisational and time-management skills
• Excellent attention to detail and a methodical approach
• Confident communicator with strong written and verbal skills
• A proactive learner with a desire to develop within project management
• Comfortable managing multiple tasks and deadlines
• Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
• Experience using project management tools such as Monday.com or Asana is beneficial

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