Customer Service Practitioner Apprenticeship

Getting In Limited; Stockport; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading company is offering a Customer Service Practitioner Apprenticeship where you will manage customer interactions and support the sales team. This role provides a solid foundation for your career, with training from experienced professionals and opportunities for advancement. You will develop essential skills in communication and customer care within a supportive environment.

Qualifications

• Skills required include communication, attention to detail, customer care, teamwork, and proactive thinking.

Responsibilities

• Registers RFQs and POs in the CRM system.
• Maintains updated CRM database and ensures accurate logs.
• Provides support to the Sales team and ensures high service standards.

Skills

Communication skills

Attention to detail

Customer care skills

Team working

Proactive

Forward thinker

Job description

What do you want to search? Keyword Apprenticeship Type Location

Customer Service Practitioner Apprenticeship

, Apply From: 22/05/2025

Learning Provider

Delivered by THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Employer

EMERSON PROCESS MANAGEMENT SHARED SERVICES LIMITED

Vacancy Description

• Registers in the CRM electronic system all RFQs and POs from customers in a timely manner
• Ensures accurate CRM logs based on Emerson standards and procedures
• Maintains an updated CRM database by adding new customer contacts and accounts
• Sends acknowledgement of receipt for RFQs and POs to the customer
• Assigns CRM tasks to the responsible person in the Sales Office
• Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
• Updates CRM database with the relevant information for every query that is being logged
• Works with UK Sales Coordinator to process incoming emails into the UK Sales mailbox
• Facilitates the archiving of all documents used in the logging phase in OCM/WCC
• Flexibility, depending on urgent enquiries received at the sales desk
• Liaise with colleagues to ensure any customer warrany, SR process is completed through to customer resolution.
• Ensure the consistent delivery of the highest levels of service, both internally and externally.
• Support colleagues in the team, and across the business, as directed by your Line Manager
• Where necessary, load customer orders into business system, manage dates, ITC and commercial terms
• Working with members of the sales operations team to collect relevant information from factory contacts regarding Order status, communicating progress back to customers in a proactive manner
• Use the telephone, email, web chat, and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner.
• Ensure customer data and interactions are recorded accurately on our systems.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• To be a conscientious member of sales operations team and be prepared to be flexible in carrying out any other duties that may be required from time to time.

Key Details

Vacancy Title

Customer Service Practitioner Apprenticeship

Employer Description

By joining Emerson as an apprentice, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organisation. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.

Vacancy Location

Horsfield Way Bredbury Park Industrial Estate, Bredbury SK6 2SU

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000321794

Key Dates

Apply From

22/05/2025

Closing Date For Applications

2025-06-10 23:59:59

Interview Begin From

Possible Start Date

2025-06-30 00:00:00

Training

Training to be Provided

Training schedule has yet to be agreed. Details will be made available at a later date.

Learning Provider

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Skills Required

Communication skillsAttention to detailCustomer care skillsTeam workingProactiveForward thinker

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