Customer Service Platform Manager MUK

MANITOU Group; Verwood; On-site; GBP 45,000 - 65,000; Full time

Job summary

MANITOU Group is seeking a proactive leader to grow the GFKA after-sales business in the UK and Ireland. You will work with the National BDM, build senior relationships, and drive service, parts and warranty solutions to clients and dealers, ensuring rapid, high-quality support.

You will lead CSP Engineers, coordinate with Centre managers, and use data to guide proactive service actions while maintaining a high standard of integrity and teamwork.

Qualifications

• Good communication, organisational, and basic IT skills.
• Able to manage a small team of people/field based engineers.
• Technical knowledge of machinery, engineering beneficial to know Manitou products.
• Able to work under own initiative.
• Working in a technical environment desirable but not essential.
• Google suite experience desirable but not essential.
• Ability to work within a very friendly, personable but purposeful team.
• Open, honest, hardworking team player of high integrity and able to communicate effectively both internally and externally.

Responsibilities

• Develop and grow GFKA after sales (parts, service and services) business.
• Collaborate with BDM – National to develop fleet customers across UK & Ireland, senior-level contact.
• Deliver exceptional service support: commissioning, servicing, troubleshooting and repairing machines promptly.
• Promote asset-life solutions: genuine parts, attachments & fluids, certified labour, connectivity, extended warranty, CSP platform.
• Collaborate with dealers to ensure CSP proficiency and delivery readiness for service support.
• Work with Manitou Centres, Service Managers and Service Controllers to ensure timely parts & service delivery.
• Solid-line management of CSP Engineers: welfare, training, equipment, performance; dotted-line to Service Controllers.
• Leverage data with digital team for proactive behaviours (fault code trending).
• Oversee CSP admin and CSP execution teams/dealers for service, repair, campaigns and warranty works.

Skills

Good communication

Team leadership

Technical knowledge of machinery

Initiative

Friendly team player

Open communication

Integrity

Google suite

Tools

Google Suite

Job description

• To develop and grow our GFKA after sales (parts, service and services) business by:
• Collaborating with the BDM – National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level
• Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting and repairing machines within compressed timeframes)
• Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform)
• Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing to deliver service support within compressed timeframes
• Collaborating with our Manitou Centre(s) and in particular the Service Manager(s) and Service Controller(s) to ensure that they are delivering parts and service support within compressed timeframes
• ‘Solid-line’ management of a team of CSP Engineers taking care of their welfare, training, equipment and performance management. Operationally, the engineers are ‘dotted-line’ managed by our Service Controller(s) within our Manitou Centre(s)
• Collaborating with our digital team to ensure the use of data to guide our proactive behaviours (fault code trending etc.)
• Overseeing the collaboration between our CSP administration and CSP execution teams/dealers to ensure timely and effective execution of:
• Repair works
• Warranty works
• Warranty administration

Job ID

46210

Date

2 September 2026

Job Family

• After Sales

Type of contract

• Permanent

Key tasks and responsibilities:

• To develop and grow our GFKA after sales (parts, service and services) business by:
• Collaborating with the BDM – National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level
• Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting and repairing machines within compressed timeframes)
• Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform)
• Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing to deliver service support within compressed timeframes
• Collaborating with our Manitou Centre(s) and in particular the Service Manager(s) and Service Controller(s) to ensure that they are delivering parts and service support within compressed timeframes
• ‘Solid-line’ management of a team of CSP Engineers taking care of their welfare, training, equipment and performance management. Operationally, the engineers are ‘dotted-line’ managed by our Service Controller(s) within our Manitou Centre(s)
• Collaborating with our digital team to ensure the use of data to guide our proactive behaviours (fault code trending etc.)
• Overseeing the collaboration between our CSP administration and CSP execution teams/dealers to ensure timely and effective execution of:
• Service works
• Repair works
• Campaign works
• Warranty works
• Warranty administration

Skills And Experience

• Good communication, organisational, and basic IT skills
• Ability to manage a small team of people/field based engineers
• Technical knowledge of machinery, engineering and would be beneficial to have knowledge of Manitou products.
• Able to work under own initiative.
• Working in a technical environment desirable but not essential.
• Google suite experience desirable but not essential.
• Ability to work within a very friendly, personable but purposeful team.
• Open, honest, hardworking team player of high integrity and able to communicate effectively both internally and externally.

Location(s)

• United Kingdom - Verwood

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