Customer Service Planner

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Welwyn Garden City; On-site; Full time

Job summary

A leading Contractor is seeking a proactive Customer Service Planner in Welwyn Garden City. This full-time, temporary role involves assisting clients with housing repairs and maintenance, ensuring excellent customer service and effective planning. The ideal candidate will have strong IT and communication skills, along with experience in a call centre environment.

Qualifications

• Experience in a call centre environment.
• Ability to work well under pressure.

Responsibilities

• Respond to customer calls/email enquiries.
• Plan & dispatch works to delivery staff.
• Monitor progress on jobs and communicate with stakeholders.

Skills

Customer Service

Planning

Communication

IT Skills

Job description

Customer Service Planner - Social Housing Repairs & Maintenance
Based in Welwyn Garden City
Full-Time, Temporary role (around 16 Weeks)
14.20 - 15.20 per hour

Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading Contractor to recruit a proactive Customer Service Planner based in Welwyn Garden City.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key responsibilities include:

• Respond to all customer calls/email enquiries and adhere to targets and objectives set
• Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
• Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.
• Monitor progress on jobs, communicating with customers/stakeholders where required.
• Liaise with other departments where necessary to ensure positive expected outcomes are obtained
• Undertake other administrative tasks as directed by the Team Leader/ Manager

The successful candidate MUST have IT skills, customer service skills and the ability to work well under pressure. You must also have experience in working in a call centre environment.

You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.

If you're interested, please call Paul on (phone number removed) or apply online now!

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).

Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.