Customer Service Planner

Johnson Controls; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Service Coordinator to support their installation team in ensuring effective project delivery. The role involves planning, tracking installations, and optimizing labor resources. Applicants should possess customer service experience, strong organizational skills, and proficiency in Microsoft Office. Attractive benefits include a comprehensive package and extensive training opportunities.

Benefits

25 paid holidays + Bank Holidays & sick pay

Comprehensive benefits package including pension and life assurance

Employee assistance program and discounts

Training opportunities and collaborative team environment

Qualifications

• Experience in customer service
• Strong organizational and PC skills required

Responsibilities

• Planning and tracking installations while coordinating manpower
• Building relationships with customers and engineers
• Negotiating with suppliers and scheduling subcontractors

Skills

Customer Service experience

Strong organizational skills

PC Literate

Tools

Microsoft Office

Job description

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The Customer Service Coordinator will support the installation team by planning and tracking installations and optimizing the utilization of available labour resource. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of the project to the client ensuring project milestones and deadlines are achieved.

What we offer

25 paid holidays + Bank Holidays & and sick pay

Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

Extensive product and on the job/cross training opportunities with outstanding resources available

Encouraging and collaborative team environment

Career development through various career ladders including Customer Service

Dedication to safety through our Zero Harm policy

Access to business resource groups

Training on our company values

How you will do it

Effectively communicate and build strong relationships with customers, installation engineers and managers.

Preparation of programmes and schedules.

Effectively negotiate with suppliers and coordinate the delivery of material and equipment.

Coordinate the manpower planning of a team of engineers.

Produce fast and accurate information for engineers and customers.

Monitor the progress of installations to ensure they are working to schedule and minimize downtime.

Ensure all installation information is available, complete and up to date.

Assist with the scheduling of sub-contractors.

What we look for

Required

Customer Service experience

Strong organizational skills

PC literate, including knowledge of Microsoft Office

Preferred

Experience of scheduling and co-ordination of a field based engineers or a similar field

Knowledge of the security systems industry or construction/facilities industries