Counter Manager Counter Manager

The Estée Lauder Companies Inc.; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading personal care product manufacturer is seeking a dynamic Counter Manager in Birmingham. This role offers the opportunity to lead a team, manage operational targets, and develop relationships with customers. The ideal candidate will possess strong leadership skills and a passion for the beauty industry, positioning them for long-term career growth.

Benefits

Progressive career opportunities

Outstanding training and development

Competitive benefits package

Qualifications

• Effective verbal and written communication skills.
• Experience in retail sales and team leadership.
• Ability to develop financial plans and manage resources.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Create and execute business plans to recruit and retain customers.
• Manage customer relationships and in-store events.

Skills

Verbal communication

Written communication

Customer service

Leadership

Results-oriented

Attention to detail

Organizational skills

Team collaboration

Proactivity

Education

Retail sales experience

Experience in strategic planning and execution

Tools

Microsoft Excel

Job description

Join to apply for the Counter Manager role at The Estée Lauder Companies Inc.

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We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.

Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity to be the CEO of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and a great first step towards a long-term career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale. This management role provides exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, equipping you with skills to progress further in the beauty industry.

We value diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills.
• Quality customer service skills. Skilled at winning people over.
• Results-oriented, with high drive to meet objectives and standards.
• Pursues goals beyond what is required or expected.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult customer service situations with diplomacy and tact.
• Guides team performance while holding members accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organizational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Maintains confidentiality, tact, and discretion.

Qualifications / Knowledge

• Retail sales experience.
• Team leadership.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computer systems including email and Microsoft Excel.

Additional Details

Employment type: Full-time

Job function: Sales and Business Development

Industry: Personal Care Product Manufacturing

This job is active and accepting applications.