Customer Service Operator

Europa Worldwide Group; Newcastle upon Tyne; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Operator in Newcastle to manage customer relationships and operations effectively. The ideal candidate will demonstrate strong communication skills and a customer-focused approach to deliver outstanding service. This full-time position offers competitive remuneration and several employee benefits, including hybrid working options after the probation period.

Benefits

Competitive Salary Package

Hybrid work after probation

25 days annual leave plus UK bank holidays

Enhanced family leave

Employee wellbeing programme

Referral rewards up to £1000

Excellent work-life balance

Recognition programs

Qualifications

• Strong, confident personality with customer service experience.
• Excellent communication skills both face-to-face and over the phone.
• A good head for numbers.

Responsibilities

• Be the first point of contact for customers in the assigned portfolio.
• Manage the customer service cycle, ensuring compliance with HMRC customs.
• Provide quotes and updates to customers in a timely manner.

Skills

Communication

Time management

Problem-solving

Job description

This range is provided by Europa Worldwide Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Europa Worldwide Group

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.

We are looking for..

A Customer Service Operator to join our branch in Newcastle! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

Some of the many benefits we can offer in return

• Competitive Salary Package
• Hours Monday to Friday 9am to 5.30pm. Hybrid work from home on Friday after probation.
• Convenient Onsite Amenities: Free car parking
• Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards: Earn up to £1000 by referring a friend to join our team.
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.

What you will be doing as Customer Service Operator?

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• A good head for numbers is required.
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Administrative

• Industries

  Transportation, Logistics, Supply Chain and Storage

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