Customer Service Operator

ENGINEERINGUK; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in engineering solutions is looking for a Permanent Customer Service Advisor in London. This role involves providing reception services, managing calls, and ensuring effective use of meeting spaces. Join a vibrant community with opportunities for career growth and a range of benefits.

Benefits

Competitive annual salary

Career growth opportunities

Comprehensive training

24 days holiday plus bank holidays

Generous pension scheme

Flexible benefits

Exclusive discounts

Social Impact Days

Family friendly policies

Membership of Affinity Networks

Qualifications

• Experience in Customer Services and/or reception in a high-profile environment.

Responsibilities

• Reception service, welcoming visitors and providing information.
• Answering calls and categorizing them for service providers.
• Management of meeting room keys and bookings.

Skills

Customer Services

Calm under pressure

Flexible attitude

Job description

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We are excited to offer a fantastic opportunity for a Permanent Customer Service Advisor in London.

The standard hours of work are 36.25 Per Week. Staff are required to work on a rota basis between 07:30 and 18:00 Monday-Friday

Join our vibrant, inclusive community in Complex Facilities working on the MOD Defence Contract.

What you will do:

• Reception service, welcoming visitors to the building and providing advice and information regarding the range and levels of facilities within the building
• Answering calls from building users, categorise the calls in accordance to the priority and contract and to forward to the appropriate service provider
• Management of issue/collection of meeting room keys and monitoring meeting room use
• Taking calls to book meeting rooms, functions, conferences and exhibitions. Ensuring that all spaces are efficiently and effectively used to meet the customer's requirements and achieve their objectives

What you will bring:

• Experience in Customer Services and/or reception, concierge within a high-profile environment

• Ability to handle difficult situations
• Remain calm under pressure
• Flexible attitude to a changing environment

We welcome applications from a diverse range of candidates.

The successful Candidate needs to obtain Security Clearance. To obtain clearance you're required to be a UK permanent resident for the last 5 years.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities to roles like Customer Service Team Leader .
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits - Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we're proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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