Customer Service & Operations Analyst - Anti-Money Laundering

ZipRecruiter; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service & Operations Analyst specializing in Anti-Money Laundering. This role is perfect for individuals looking to develop their careers in a supportive environment. You will engage in AML activities, investigate queries, and enhance business processes while receiving relevant training. The position offers a hybrid work model after an initial training period, allowing you to balance office and remote work. Join a collaborative team and make a significant impact on customer service and operational excellence.

Qualifications

• Experience with AML processes and procedures is essential.
• Ability to work accurately and meet deadlines.

Responsibilities

• Investigate queries and escalate where necessary.
• Ensure accurate processing within agreed turnaround times.
• Participate in initiatives to improve customer service.

Skills

Anti-Money Laundering (AML)

Attention to Detail

Communication Skills

Financial Services Knowledge

Job description

Job Description

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering with a supportive and collaborative team. You’ll be helping us with anti-money laundering (AML) activities. You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programs and exposure for you and your work.

You will be required to work full-time in the office for the first 6 weeks while completing training and accreditation. After this, the role is a hybrid role, consisting of 2 days in the office.

What you'll do

Joining a specialist AML team, you’ll work together to deliver successful outcomes for the business and our customers. You’ll respond to customer queries, process, authorize, and investigate transactions, while accurately collecting all necessary information on time and to a high standard.

As you develop in your role, you’ll support process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

1. Accurately investigating queries, raising with relevant parties, and escalating where needed.
2. Ensuring processing is performed accurately and within an agreed turnaround time.
3. Participating in initiatives that help improve our customer service, processes, and procedures.
4. Reviewing processing errors and customer complaints to identify trends and training needs.

The skills you'll need

You should already have knowledge and experience of working with AML processes and procedures, alongside awareness of current trends, policies, and regulations. You’ll also need to work accurately, meet deadlines, and have high attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers.
• Knowledge of our products, processes, and banking systems.
• Good written and spoken communication skills.