Customer Service Officer

Morgan Hunt UK Limited; Slough; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Flexible hours

Double pay for Christmas shifts

Job summary

Morgan Hunt UK Limited is seeking friendly and professional Customer Support Assistants / Receptionists to provide Christmas cover and ongoing shifts. You will welcome residents and guests, manage the front desk, answer calls and emails, and uphold high standards of service in a welcoming environment across flexible hours including weekends and nights.

This role offers weekend and night shifts with double pay for Christmas shifts, providing an opportunity to work in a proactive, customer-focused

Qualifications

• Friendly, approachable and professional.
• Excellent communicators.
• Reliable and punctual.
• Confident dealing with customers, residents and visitors.
• Calm and professional when handling difficult situations.
• Organised and able to maintain accurate records.
• Flexible to work evenings, weekends and nights.
• Previous reception, customer service, housing, hospitality or similar experience is desirable.

Responsibilities

• Welcoming residents, visitors and guests in a friendly and professional manner.
• Managing the reception/front desk.
• Answering telephone calls, emails and general enquiries.
• Providing excellent customer service and support.
• Signing visitors in and out and maintaining accurate visitor records.
• Monitoring access to the building and reporting any concerns.
• Carrying out regular reception, property and area patrols where required.
• Conducting appropriate welfare checks where part of the role.
• Responding appropriately to incidents and emergencies.
• Reporting maintenance, health & safety or safeguarding concerns.
• Maintaining accurate records, logs and shift handovers.
• Liaising with residents, visitors, contractors and colleagues.
• Maintaining a clean, safe, welcoming and professional reception area.
• Following company policies, procedures and security protocols.

Skills

Customer service

Reception duties

Communication skills

Flexibility

Job description

CUSTOMER SUPPORT ASSISTANT / RECEPTIONIST WANTED - CHRISTMAS COVER

Flexible working | Weekend shifts | Night shifts | Reception cover | Christmas cover | Double pay for Christmas

We are looking for friendly, professional and reliable Customer Support Assistants / Receptionists to join our team and provide additional cover over the Christmas, New Year period and on going

This is a great opportunity for someone who enjoys working with people, providing excellent customer service and helping to maintain a welcoming, safe and professional environment.

SHIFTS AVAILABLE

• Christmas & New Year cover


• Night shifts


• Weekend shifts


• Flexible working


• Reception/front desk cover


• Full-time or part-time opportunities


• Double pay available for Christmas shifts

KEY RESPONSIBILITIES

• Welcoming residents, visitors and guests in a friendly and professional manner


• Managing the reception/front desk


• Answering telephone calls, emails and general enquiries


• Providing excellent customer service and support


• Signing visitors in and out and maintaining accurate visitor records


• Monitoring access to the building and reporting any concerns


• Carrying out regular reception, property and area patrols where required


• Conducting appropriate welfare checks where part of the role


• Responding appropriately to incidents and emergencies


• Reporting maintenance, health & safety or safeguarding concerns


• Maintaining accurate records, logs and shift handovers


• Liaising with residents, visitors, contractors and colleagues


• Maintaining a clean, safe, welcoming and professional reception area


• Following company policies, procedures and security protocols

WE'RE LOOKING FOR PEOPLE WHO ARE

• Friendly, approachable and professional


• Excellent communicators


• Reliable and punctual


• Confident dealing with customers, residents and visitors


• Calm and professional when handling difficult situations


• Organised and able to maintain accurate records


• Comfortable working independently and as part of a team


• Flexible to work evenings, weekends and nights


• Previous reception, customer service, housing, hospitality or similar experience is desirable

CHRISTMAS PAY

DOUBLE PAY AVAILABLE FOR CHRISTMAS SHIFTS!

Looking for extra work over Christmas, flexible hours around your existing commitments, or regular weekend, night or reception shifts?

Join our team and help us deliver excellent customer service throughout the Christmas period.