Customer Service Officer

The Clancy Group; Exeter; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading construction company is seeking a Customer Service Officer based in Exeter to manage customer inquiries and support operational teams. The role involves resolving customer issues efficiently, liaising with internal and external stakeholders, and ensuring a high standard of service. Candidates should possess excellent communication skills and relevant experience in customer service.

Benefits

Competitive salary

Pension

Healthcare

Holiday allowance starting at 24-26 days per annum

Employee benefits programme (Clancy Xtras)

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Significant experience in managing customer complaints and queries, ideally in a fast-paced environment.
• Excellent written and verbal communication skills.
• Valid UK driving licence and ability to summarise technical information.

Responsibilities

• Managing and taking ownership of customer inquiries and complaints.
• Identifying and locating work using customer service software.
• Travelling to sites and attending meetings with customers as required.

Skills

Communication Skills

Attention to Detail

Problem Solving

Job description

Customer Service Officer

£35k - £40k

Exeter

We are easy to do business with.
That's why we need people like you to help us support our customers; friendly and approachable, with excellent attention to the details and the customer journey at the forefront of your mind.

We have an opportunity for a Customer Liaison Officer to join Clancy, working closely with our South West Water team. Based within our client's offices, this role is key in supporting both our customers and operational teams. You'll be responsible for investigating and resolving customer queries related to works carried out on the water network, as well as assisting the Contracts and Project Manager with planned schemes.

You'll act as a central point of contact, ensuring that customer issues are dealt with efficiently and professionally, helping maintain the high standards expected by both Clancy and South West Water.

Here are some of the activities you will be involved in

• Managing and taking ownership of customer enquiries and complaints, liaising internally with Clancy regional teams and externally with clients and their customers
• Identifying and locating work using customer service and asset planning software
• Providing support for planned projects across the South West
• Monitoring social media channels and taking a proactive approach to maintain both Clancy's and the client's reputations
• Travelling to sites and attending face-to-face meetings with customers, as required

We would love to hear from you if you can demonstrate

Significant experience in managing customer complaints and queries, ideally in a fast-paced or sensitive environment. Excellent communication skills, both written and verbal, are essential, along with the ability to remain calm, professional, and solution-focused when handling complex or contentious situations.

You should hold a valid UK driving licence and be comfortable summarising technical information for non-technical audiences. The ability to work independently, use your initiative, and operate well as part of a team is important. Previous experience in the construction or utilities sector would be highly beneficial.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.