Customer Service Manager - Telco/Utilities

ZipRecruiter; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company as a Customer Service Manager, leading outsourced operations in a high-profile role. With a focus on seamless service delivery across customer support, retention, and onboarding, you'll play a vital role in shaping the customer experience. This position offers an excellent opportunity to work in a growing business that values forward-thinking strategies and employee engagement. If you're passionate about customer service and have a proven track record in management, this could be the perfect fit for you.

Skills

Management of customer service operations

Experience with BPO or offshore teams

Background in Telco or Utilities

Excellent communication skills

Job description

Job Description

My leading Telco client are looking for a talented and motivated individual to lead their outsourced customer service operation. This is a high profile leadership role responsible for ensuring seamless end-to-end service delivery across three core workstreams: Customer Support, Customer Retention, and Customer Onboarding.

This is a brilliant opportunity to work in a growing and forward thinking business.

The following skills / experience is essential:

• Experience managing large-scale customer service operations
• Previously managed BPO or offshore teams
• Previously worked for a Telco, Utilities company, or in Digital services.
• Excellent communication skills

Salary: Up to £60,000 + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.