Customer Service Manager - Telco/Utilities

JR United Kingdom; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Manager to lead their outsourced operations in London. This role offers a fantastic opportunity to shape customer experiences across key areas such as support, retention, and onboarding. You will be pivotal in driving service excellence and ensuring that the team operates at peak performance. With good work-from-home options available, this position not only promises professional growth but also a chance to make a significant impact in a forward-thinking business environment. If you have a passion for customer service and leadership, this role is for you.

Qualifications

• Proven experience in leading customer service teams and operations.
• Strong background in managing outsourced teams effectively.

Responsibilities

• Lead the outsourced customer service operation ensuring seamless delivery.
• Oversee Customer Support, Retention, and Onboarding processes.

Skills

Management of large-scale customer service operations

Experience with BPO or offshore teams

Background in Telco or Utilities

Experience in Digital services

Job description

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Customer Service Manager - Telco/Utilities, london

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Client:

Hunter Bond

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

My leading Telco client are looking for a talented and motivated individual to lead their outsourced customer service operation. This is a high profile leadership role responsible for ensuring seamless end-to-end service delivery across three core workstreams: Customer Support, Customer Retention, and Customer Onboarding.

This is a brilliant opportunity to work in a growing and forward thinking business.

The following skills / experience is essential:

• Experience managing large-scale customer service operations
• Previously managed BPO or offshore teams
• Previously worked for a Telco, Utilities company, or in Digital services.

Salary: Up to £60,000 + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.