Customer Service Manager, FMCG Drinks - Growth & Ops

COREcruitment Ltd; Slough; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Global brands exposure

Collaborative culture

Job summary

COREcruitment Ltd. is partnering to fill a Customer Service Manager role in Southwest London for a Drinks FMCG business. You will oversee day-to-day service operations, support suppliers and buyers, and drive cross-functional efficiencies.

The role is based in the West London office, with a competitive salary and bonus potential. The ideal candidate will have FMCG customer service experience, proficiency with Business Central/Bevica, and a data-driven, collaborative approach to enhancing the

Qualifications

• Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.
• Excellent communication and stakeholder influencing abilities.
• Data-driven mindset using metrics to drive performance.

Responsibilities

• Process all customer orders, track status, complete ASNs and manage shipping and invoicing.
• Manage customer service operations, resolve escalations and provide timely support for B2B and D2C customers.
• Monitor service levels, response times, customer satisfaction and process performance.
• Gather insights from customers to improve processes, products, and experiences.
• Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure service excellence.

Skills

Customer service

Data-driven

Cross-functional collaboration

Problem solving

Tools

Microsoft Dynamics 365 Business Central

Bevica

Job description

COREcruitment Ltd. is partnering to fill a Customer Service Manager role in Southwest London for a Drinks FMCG business. You will oversee day-to-day service operations, support suppliers and buyers, and drive cross-functional efficiencies.

The role is based in the West London office, with a competitive salary and bonus potential. The ideal candidate will have FMCG customer service experience, proficiency with Business Central/Bevica, and a data-driven, collaborative approach to enhancing the