Customer Service Manager

TipTopJob; Greater London; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Performance-based bonuses

Global brands and dynamic industry

Collaborative work culture

Job summary

COREcruitment is seeking a Customer Service Manager for a leading Drinks FMCG business in Southwest London. The role is office-based, five days a week in the West London office, with a salary up to £40,000 plus package.

You will oversee day-to-day service operations, support suppliers and buyers, manage order processing, and drive efficiencies while collaborating across commercial, operations, supply chain and marketing teams.

Qualifications

• Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.
• Experience with Business Central (Bevica) or similar systems.
• Excellent communicator with the ability to influence and collaborate cross-functionally.
• Data-driven with metrics to improve performance.
• Passionate about delivering exceptional customer experiences and scalable processes.
• Highly organised and proactive in a fast-moving growth business.

Responsibilities

• Process all customer orders, track status, complete ASNs and managing shipping and invoicing.
• Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers. Supporting with service updates.
• Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.
• Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.
• Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.
• Collaborate cross:functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.

Skills

Data-driven mindset

Customer service

Cross-functional collaboration

Organised

Tools

Business Central (Bevica)

Job description

Customer Service Manager : Drinks FMCG Business : Southwest London : Up to A GBP 40,000 plus package

This is a rare chance to join one of the leading Drinks FMCG businesses in the country. Our client has partnered exclusively with COREcruitment to grow their customer service team. The business has a range of excellent products, all recognizable and known within both the on and off trade.

We are looking for a Customer Service Manager to drive the commercial success of the business. The Customer Service Manager will be responsible for delivery day:to:day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross functionally with all areas of the business.

This role will be 5 days per week in the West London office.

What This Business Offers

• A competitive salary and performance:based bonuses.
• The chance to work with globally recognized brands in an exciting and dynamic industry.
• A collaborative and supportive work culture.

Customer Service Manager Responsibilities Include

• Process all customer orders, track status, complete ASNs and managing shipping and invoicing.
• Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers. Supporting with service updates.
• Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.
• Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.
• Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.
• Collaborate cross:functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.

The Ideal Customer Service Manager Candidate

• Proven experience in a customer service role , ideally in FMCG, drinks, hospitality or B2B environments.
• Previous experience working with systems such as Business Central (Bevica)
• Excellent communicator with the ability to influence, problem:solve and collaborate cross:functionally.
• Data:driven mindset with experience using metrics to improve performance.
• Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.
• Highly organised, proactive and comfortable working in a fast:moving growth business.