FMCG Drinks | Customer Service Manager (West London)

COREcruitment; Greater London; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Brand exposure

Collaborative culture

Job summary

COREcruitment has partnered exclusively with a leading Drinks FMCG business to recruit a Customer Service Manager for the Southwest London team. You will run day-to-day service operations, support suppliers and buyers, manage order processing, and drive efficiencies across cross-functional teams.

The role is 5 days per week in the West London office, offering a competitive salary up to £40,000 plus package and a collaborative, growth-focused culture.

Qualifications

• Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.
• Previous experience working with systems such as Business Central (Bevica).
• Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.
• Data-driven mindset with experience using metrics to improve performance.
• Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.
• Highly organised, proactive and comfortable working in a fast-moving growth business.]

Responsibilities

• Process all customer orders, track status, complete ASNs and manage shipping and invoicing.
• Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers.
• Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.
• Gather customer insights and feedback to improve processes, products and overall customer experience.
• Drive continuous improvement by identifying opportunities to streamline workflows and enhance support tools.
• Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.

Skills

Customer service

Communication

Data-driven

Cross-functional collaboration

Tools

Business Central (Bevica)

Job description

COREcruitment has partnered exclusively with a leading Drinks FMCG business to recruit a Customer Service Manager for the Southwest London team. You will run day-to-day service operations, support suppliers and buyers, manage order processing, and drive efficiencies across cross-functional teams.

The role is 5 days per week in the West London office, offering a competitive salary up to £40,000 plus package and a collaborative, growth-focused culture.