Customer Service Manager (Enterprise) Warwick Area

Webfleet Solutions; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Manager to provide ongoing support to clients in the Warwick area, focusing on building relationships, managing customer accounts, and enhancing the customer experience through proactive engagement. The ideal candidate should possess strong communication skills and at least 2 years of experience in a similar role, ensuring customer satisfaction through effective problem-solving and relationship-building techniques.

Benefits

Annual leave days with options to buy additional days.

Work from home up to 3 days a week.

One-time payment to set up your home office.

Opportunity to work abroad for a few days per year.

Birthday off and volunteering time off.

Unlimited access to LinkedIn Learning.

Employee Assistance Program.

Reimbursement of health insurance up to 500 GBP.

Access to Gofluent platform for language learning.

Contributory pension scheme.

Qualifications

• At least 2 years of experience as a Customer Service Manager or similar role.
• Exceptional communication skills and ability to foster positive relationships.
• Technical skills related to the product or service.

Responsibilities

• Promote value propositions and maintain a long-term customer perspective.
• Engage with customers in business reviews and trainings.
• Diagnose product setup gaps and support growth through upselling opportunities.

Skills

Communication

Relationship Management

Organizational Skills

Accountability

Job description

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Customer Service Manager (Enterprise) Warwick Area, United Kingdom, Remote

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Client:

Webfleet Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a919d2a2033d

Job Views:

51

Posted:

24.06.2025

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Job Description:

The Customer Service Manager will provide ongoing support to our clients and collaborate with them. The candidate should be able to contribute to building relationships, implementing business reviews, and delivering on agreed actions to increase revenue and minimize churn.

Here's a little taste of your challenge:

Promote our value propositions – the customer service manager must understand how to achieve goals and deliver value.

Maintain a long-term customer perspective and create visibility into the client roadmap. Understand the customer’s organization, needs, goals, and challenges.

Engage with customers regularly, e.g., in quarterly business reviews, roadmap presentations, and product training.

Manage the customer portfolio by monitoring product usage data and taking necessary actions to improve adoption and reduce churn.

Review customer complaints and concerns to enhance the customer experience.

Diagnose and identify gaps in the customer’s product setup and processes, guiding customers to implement improvements.

Support growth proactively by identifying cross- and up-selling opportunities.

Develop and implement creative solutions in collaboration with technical experts when standard features are insufficient.

Own escalations until resolved to customer satisfaction.

Who are you?

There is no fixed path to becoming a Customer Service Manager, but the ideal candidate will have:

At least 2 years of experience as a Customer Service Manager or similar role.

Exceptional communication skills and ability to foster positive relationships.

Experience promoting value through customer experience and managing brand image.

Technical skills related to the product or service.

Strong accountability and organizational skills.

Experience managing and training a diverse team according to company standards.

Living in or near Warwick, UK

What can you expect from us?

The opportunity to work in a fast-paced, innovative, international team across different countries and cultures.

A company culture that values hard work and having fun. We believe in enjoying what we do and working with great people.

Decisive actions and quick movement—no unnecessary layers or delays.

And the benefits:

• Annual leave days with options to buy additional days.
• Work from home up to 3 days a week.
• One-time payment to set up your home office.
• Opportunity to work abroad for a few days per year.
• Birthday off and volunteering time off.
• Unlimited access to LinkedIn Learning.
• Employee Assistance Program.
• Reimbursement of health insurance up to 500 GBP.
• Access to Gofluent platform for language learning.
• Mortgage advice.
• Contributory pension scheme.
• Access to Perkbox discounts on shopping, cinemas, restaurants, etc.