Customer Service Manager

Premier Fire Doors; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

Join a leading e-commerce company specializing in fire safety solutions as a Customer Service Manager. This role offers the chance to enhance customer satisfaction while managing a team of virtual assistants. You will utilize your analytical skills and effective communication to support operations and ensure excellent service delivery. If you are passionate about customer service and have experience with Shopify and Microsoft 365, this is an exciting opportunity to make a significant impact in a dynamic environment. Embrace the flexibility of a remote role while contributing to a vital industry focused on safety and protection.

Qualifications

• Experience in customer service management and satisfaction.
• Ability to manage remote teams and provide training.

Responsibilities

• Oversee customer satisfaction and manage service operations.
• Train and supervise virtual assistants working remotely.

Skills

Customer Satisfaction Management

Customer Service Management

Analytical Skills

Excellent Communication Skills

Ability to Work Independently

Education

Bachelor's degree in Business Administration

Tools

Microsoft 365

Shopify

Job description

Direct message the job poster from Premier Fire Doors

Fire Safety Engineer

Company Description

Premier Fire Doors is the UK's leading Fire Door online e-commerce Experts, specializing in bespoke fire door solutions for commercial and residential premises. With a range of internal and external fire doors certified to British Standards, we provide fire safety products and services to help protect life and property from fire.

Role Description

This is initially a 30 hour per week contract remote role for a Customer Service Manager at Premier Fire Doors. The Customer Service Manager will be responsible for overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication on a day-to-day basis. In addition, the role will include day-to-day training, supervision, and support of a number of virtual assistants (VAs) working from outside the UK. It also relies on experience with Microsoft 365 packages including Excel spreadsheets and an understanding of profit and loss requirements of a business. Premier Fire Doors operates as an online e-commerce website selling a range of products.

Qualifications

• Customer Satisfaction and Customer Service Management skills
• Customer Support and Great Communication skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the fire safety industry is a plus
• Bachelor's degree in Business Administration or related field would be considered an advantage
• Shopify operating standards.

Experiences

• Working and supervising remote home-based VAs via Zoom calls and an app-based phone system via a dashboard.
• Accounting for profit and loss of a business and general knowledge on turnover, cost of sales (variable costs), operation/administration costs (fixed costs), gross and net profit.
• Working with and managing independent couriers for shipping goods within the UK.
• Dealing with customer complaints and increasing good reviews.
• In-depth knowledge with the Shopify platform is essential.
• Experience in dealing with suppliers on a day-to-day working week Monday-Friday.
• Working with Microsoft 365 packages including Excel, shared drives, etc.
• Working flexible hours with core times agreed.

Seniority level

Mid-Senior level

Employment type

Contract

Industries

Retail