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Customer Service Manager

ivee | The return-to-work platform

Teddington

Hybrid

GBP 40,000 - 46,000

Full time

3 days ago

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Job summary

A growing organization in the social housing sector is seeking an experienced Customer Service Manager. The role involves leading a team to deliver exceptional customer service, resolving complaints, and ensuring compliance. With a competitive salary and a hybrid working model, this role offers a great opportunity for those looking to return to work with flexibility.

Benefits

Flexible Working

Competitive Salary

Qualifications

Proven experience in managing a customer service team, ideally in social housing.
Strong experience in complaint handling and conflict resolution.
Organised with a proactive approach to continuous improvement.

Responsibilities

Lead and motivate a small customer service team.
Coordinate responses to customer complaints.
Ensure best practices in service delivery.

Skills

Customer Service Management

Problem Solving

Communication

Conflict Resolution

Tools

CRM Systems

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A growing organisation is looking for an experienced Customer Service Manager to join their team within the social housing sector. In this role, you will lead a team of Advisors to provide customer service support across new client onboarding, complaints, compliance, and reporting, ensuring the highest levels of service are delivered consistently.

Key Responsibilities:

Lead and motivate a small customer service team, ensuring high performance and engagement.
Coordinate responses to customer complaints, ensuring resolution and compliance with internal processes.
Ensure best practices are followed in service delivery, with a focus on delivering exceptional service across all touchpoints.
Collaborate with clients to resolve complaints efficiently, managing expectations and ensuring satisfaction.
Monitor and report on repairs, ensuring KPI targets are met and exceeded where possible.

Skills and Experience:

Proven experience in managing a customer service team, ideally within the social housing or property sector.
Strong experience in complaint handling and conflict resolution.
IT proficient, with experience in CRM systems (desirable).
Strong communication skills, with the ability to liaise effectively with clients and internal teams.
Ability to track and monitor KPIs, ensuring consistent delivery of results.
Organised, with a proactive approach to problem-solving and continuous improvement.
Competitive salary of £40,000 plus benefits.
Hybrid working model with flexibility.
Opportunity to work in a growing organisation with a strong focus on service excellence.

Please press apply to access the full job description and apply for this role.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Housing and Community Development

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