Customer Service Manager

JR United Kingdom; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une opportunité incroyable d'intégrer un promoteur immobilier londoniens en tant que Customer Service Manager. Vous serez responsable de l'expérience client sur un développement résidentiel clé, assurant un service de haute qualité et le suivi des équipes de construction. Le candidat idéal aura une solide expérience en service à la clientèle, avec un excellent sens de la communication et des relations interpersonnelles.

Qualifications

• 5+ années d'expérience en service à la clientèle dans l'immobilier résidentiel à Londres.
• Expérience dans un rôle de gestion de service à la clientèle pour un promoteur immobilier.
• Compétences excellentes en communication.

Responsibilities

• Utiliser les meilleures pratiques pour offrir une expérience client supérieure.
• Agir en tant que premier point de contact pour les clients.
• Maintenir la communication avec les clients et les sous-traitants.

Skills

Communication écrite

Communication verbale

Service à la clientèle

Gestion des relations

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office suite

Job description

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Customer Service Manager, Preston, Lancashire

Client: Blayze Group

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading on a key residential apartment development in London. You will be the lead on the Customer Service Experience from exchange through the warranty period, overseeing the close-out phases of the development before Practical Completion (PC). Your role will involve ensuring construction teams deliver high-quality work and a first-class customer experience throughout the journey. You should be effective in developing and maintaining relationships with construction partners and suppliers to ensure best practices and high standards are adhered to, with a proactive approach.

The ideal candidate will have experience as a Customer Service Manager, with demonstrated knowledge in customer service, and be responsible for developing a team that provides customers with a delightful, frictionless experience.

Responsibilities

• Utilise best practices within residential development and real estate to implement and provide a superior customer service experience on key developments in London.
• Serve as the first point of contact for customers throughout the customer journey, from exchange to completion and during the 2-year warranty period.
• Maintain strong communication with customers, providing construction updates.
• Liaise with subcontractors to ensure reported defects are addressed in a cost-effective and professional manner.

Qualifications & Experience

• Bachelor's degree or equivalent experience
• 5+ years of customer service experience within Residential Real Estate in London
• Experience in a Customer Service Management role for a Property Developer or House Builder
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)