Customer Service Manager

Express Recruitment; Newark on Trent; On-site; GBP 35,000 - 40,000; Full time

Job summary

A reputable employer is seeking a Customer Service Manager to lead their operations in Newark on Trent. The successful candidate will manage day-to-day support, drive service improvements, and ensure high standards across all channels. This full-time role offers a competitive salary of up to £40,000 per annum, along with a comprehensive benefits package.

Benefits

Company Pension Scheme

Employee Discount

On-site Parking

Company Events

Qualifications

• Previous experience in a customer service management role.
• Ability to coach and manage stakeholders at all levels.

Responsibilities

• Lead the customer service function across multiple regions.
• Design and implement scalable processes for managing enquiries and complaints.
• Monitor key service metrics to improve performance.

Skills

Communication

Leadership

Organizational Abilities

Problem Solving

Job description

This range is provided by Express Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Do you hold Customer Service Management experience in a fast-paced environment? Are you looking for your next role with a reputable employer? Then this could be the role for you!

Express Recruitment are representing a market leading business who are looking to hire a Customer Service Manager to join their Customer Service team on a full-time, permanent basis.

Their successful candidate will lead the customer service operations, managing day-to-day support, driving service improvements, and ensuring a consistently high standard of care across all channels and regions.

For the position, they are offering a competitive salary of up to c£40,000 per annum D.O.E alongside a comprehensive benefits package including a company pension scheme, employee discount, on-site parking, company events, and more!

Roles and Responsibilities

• Lead the customer service function across multiple regions, ensuring high standards of support and consistent service delivery
• Design and implement scalable processes to manage enquiries, complaints, returns, and delivery issues effectively
• Monitor key service metrics to identify trends, improve performance, and enhance the overall customer experience
• Act as the main escalation point for complex or high-value issues, providing hands-on support when needed

Skills and Experience

• Previous experience in a customer service management role, with the ability to coach
• Excellent communication skills and the ability to manage stakeholders at all levels of seniority
• Passionate about delivering great service and continuously improving team performance
• Strong leadership and organisational abilities with experience managing teams
• Proactive and solutions-focused, able to take initiative and resolve issues independently

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Full Time, Monday – Friday

Salary: Up to c£40,000 per annum D.O.E

Location: Newark, Nottinghamshire

Job Type: Full Time, Fully Office Based, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Professional Services

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