Customer Service Manager

JR United Kingdom; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property developer in London is seeking a Customer Service Manager to enhance the customer experience across key residential developments. The successful candidate will be responsible for leading customer service efforts from contract exchange through the two-year warranty period, ensuring high standards and effective communication with clients and construction teams.

Qualifications

• 5+ years of customer service experience within Residential Real Estate in London.
• Experience in a Customer Service Management role for a Property Developer or House Builder.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for customers throughout the journey.
• Provide clear communication to customers regarding construction updates.
• Coordinate with subcontractors to address reported defects efficiently.

Skills

Communication

Customer Service

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

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Customer Service Manager, Luton, Bedfordshire

Client: Blayze Group

Location: Luton, Bedfordshire, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading a key residential apartment development in London. You will be the lead on the Customer Service Experience from exchange through the warranty period, overseeing the close-out phases of the development before Practical Completion (PC). Your role will involve ensuring construction teams deliver high quality and a first-class experience throughout the customer journey. You should be effective in developing and maintaining relationships with construction partners and suppliers to ensure best practices and high standards are maintained with a proactive approach.

The ideal candidate will have experience as a Customer Service Manager with demonstrated knowledge in customer service and experience in developing a team that provides customers with a delightful, frictionless experience.

Responsibilities

• Utilize best practices and knowledge within residential development and real estate to implement and provide a superior customer service experience on key developments in London.
• Serve as the first point of contact for customers throughout the customer journey, from exchange to completion and during the 2-year warranty period.
• Provide clear communication to customers regarding construction updates.
• Coordinate with subcontractors to ensure reported defects are addressed efficiently and professionally.

Qualifications & Experience

• Bachelor's degree or equivalent experience.
• 5+ years of customer service experience within Residential Real Estate in London.
• Experience in a Customer Service Management role for a Property Developer or House Builder.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).