Customer Service Manager

TN United Kingdom; London; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen in der FMCG-Branche sucht einen motivierten Customer Success Manager, der das Sekretariats- und Geschäftssupport-Team leitet. In dieser Rolle werden Sie Strategien zur Kundenzufriedenheit umsetzen und eng mit anderen Abteilungen zusammenarbeiten, um ein konsistentes Kundenerlebnis sicherzustellen. Das Unternehmen bietet eine inklusive und kollaborative Unternehmenskultur sowie Möglichkeiten zur beruflichen Weiterentwicklung. Wenn Sie leidenschaftlich daran interessiert sind, einen echten Unterschied zu machen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Generöse Urlaubsregelung

Möglichkeiten zur beruflichen Entwicklung

Inklusive Unternehmenskultur

Qualifications

• Erfahrung in einer Führungsrolle im Bereich Sekretariat und Geschäftssupport.
• Starke Kenntnisse der FMCG-Branche.

Responsibilities

• Leitung des Sekretariats- und Geschäftssupport-Teams zur Erreichung strategischer Ziele.
• Entwicklung starker Beziehungen zu wichtigen Kunden zur Förderung von Loyalität und Wachstum.

Skills

Kundenservice

Beziehungsmanagement

Analytisches Denken

Strategisches Denken

Kommunikationsfähigkeiten

Education

Abschluss in Betriebswirtschaft

Job description

Social network you want to login/join with:

• Hybrid working and office is in an amazing location
• Lovely work atmosphere with an amazing benefits package

About Our Client

This company is a well-established player in the FMCG industry with an employee base of over 500 individuals. With a presence in multiple locations, including London, they focus on providing top-quality consumer goods whilst maintaining a strong commitment to sustainability and ethical practices.

Job Description

• Leading the Secretarial & Business Support team to achieve strategic goals.
• Implementing customer service strategies to increase customer satisfaction.
• Analysing customer feedback and market trends to inform decision making.
• Developing strong relationships with key customers to drive loyalty and growth.
• Working closely with other departments to ensure a consistent customer experience.
• Managing team performance and providing necessary training and development.
• Maintaining knowledge of FMCG industry trends and practices.
• Overseeing the creation and implementation of policies that enhance customer satisfaction.

The Successful Applicant

A successful Customer Success Manager should have:

• A degree in Business Management or a related field.
• Experience in a leadership role within the Secretarial & Business Support department.
• Strong knowledge of the FMCG industry.
• Excellent customer service and relationship management skills.
• Strong strategic and analytical thinking abilities.
• Exceptional communication skills, both written and verbal.

What's on Offer

• A competitive salary in the range of £38,200 to £40,000, plus benefits.
• An inclusive and collaborative company culture.
• Opportunities for professional development and growth.
• Generous holiday leave package.
• The chance to make a real impact within a leading FMCG company.

If you are a driven and customer-focused individual looking to make a difference, we invite you to apply for the role of Customer Success Manager.