Customer Service Manager

JR United Kingdom; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property developer in London is seeking a Customer Service Manager to oversee the customer service experience on a key residential development. The role involves managing customer relationships during the warranty period and ensuring high-quality standards are met throughout the customer journey. The ideal candidate will possess a bachelor's degree and at least five years of experience in customer service within the residential real estate sector, along with outstanding communication skills.

Qualifications

• 5+ years of customer service within Residential Real Estate in London.
• Experience in Customer Service Management role for a Property Developer or House Builder.
• Excellent written and verbal communication skills.

Responsibilities

• First point of contact for customers across the customer journey from exchange and completion.
• Provide strong communication to the customer with construction updates.
• Liaise with subcontractors to ensure reported defects are dealt with professionally.

Skills

Communication

Customer Service

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

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London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading on a key residential apartment development in London as lead on the Customer Service Experience from exchange and through the warranty period overseeing the close out phases of the development ahead of PC ensuring construction teams are delivering high quality and first class experience throughout the customer service journey. You would be effective in developing and maintaining relationships with construction partners, suppliers to ensure best practice and high quality standards are adhered too with a proactive approach.

The ideal candidate would have experience as a Customer Service Manager with knowledge and experience demonstrated in customer service and responsible for developing a team who provide customers with a delightful, friction less experience.

Responsibilities

• Utilise best practice and knowledge within residential development and real estate to implement and provide a customer service experience on a key developments in London.
• First point of contact for customers on a day to day basis across the customer journey from exchange and completion and the 2 year warranty period.
• Provide strong communication to the customer with construction updates.
• Liaise with sub contractors to ensure reported defects are dealt with in a cost effective and professional manner.

Qualifications & Experience

• Bachelor's degree or equivalent experience
• 5+ years' of customer service within Residential Real Estate in London.
• Experience in Customer Service Management role for a Property Developer or House Builder
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)