Customer Service Manager

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Manager for a permanent position in Huntingdon. The successful candidate will lead a high-performing team, focused on enhancing customer satisfaction and operational efficiency. If you're passionate about delivering exceptional service and improving customer experiences, apply now!

Qualifications

• Proven experience in customer service management required.
• Ability to lead, train, and develop a high-performing team.
• Experience with performance metrics and customer service technologies.

Responsibilities

• Recruit, train, coach, and manage a customer service team.
• Monitor customer service interactions and develop improvement strategies.
• Handle escalated enquiries and resolve complex issues.

Skills

Leadership

Customer Satisfaction

Problem Solving

Performance Management

Data Analysis

Job description

My client based on the outskirts of Huntingdon are currently recruiting for an experienced and dynamic Customer Service Manager to lead and join their team on a full-time permanent basis. We need a passionate leader who is committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity.

Must have experience in order to be consider.

Own transport required due to location.

Hours: Monday - Friday 9:00 - 17:30

Salary: GBP30-35,000

The Role:

Recruit, train, coach, and manage a high-performing customer service team.

Set clear performance goals, conduct regular performance reviews, and provide feedback.

Monitor and evaluate customer service interactions across phone and email

Develop and implement strategies to improve customer satisfaction and retention.

Handle escalated customer enquiries and resolve complex issues.

Analyse data to track key metrics (e.g., response time & resolution rate).

Develop and implement standard operating procedures and best practices.

Collaborate with other departments (sales, logistics, IT) to streamline customer service workflows.

Oversee the implementation and optimisation of customer service tools and systems

Stay updated with the latest customer service technologies and recommend improvements.

Solicit and analyse customer feedback to identify trends and opportunities.

Lead initiatives to improve processes, reduce errors, and elevate the customer experience.

If you have the experience listed above please email your CV to (url removed) or call (phone number removed).

INDHUN