Customer Service Manager

JR United Kingdom; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property developer in London seeks a Customer Service Manager to enhance customer experiences in residential developments. The role involves managing customer interactions throughout the construction and warranty phases, ensuring high-quality service and compliance with best practices. Ideal candidates will have extensive experience in real estate customer service and strong communication skills.

Qualifications

• 5+ years' experience in customer service within Residential Real Estate.
• Previous role as Customer Service Manager for a Property Developer or House Builder.

Responsibilities

• Oversee the customer service journey from exchange and completion.
• Liaise with sub contractors to address reported defects.
• First contact for customers during the 2-year warranty period.

Skills

Communication

Customer Service

Relationship Management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

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London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading on a key residential apartment development in London as lead on the Customer Service Experience from exchange and through the warranty period overseeing the close out phases of the development ahead of PC ensuring construction teams are delivering high quality and first class experience throughout the customer service journey. You would be effective in developing and maintaining relationships with construction partners, suppliers to ensure best practice and high quality standards are adhered too with a proactive approach.

The ideal candidate would have experience as a Customer Service Manager with knowledge and experience demonstrated in customer service and responsible for developing a team who provide customers with a delightful, friction less experience.

Responsibilities

• Utilise best practice and knowledge within residential development and real estate to implement and provide a customer service experience on a key developments in London.
• First point of contact for customers on a day to day basis across the customer journey from exchange and completion and the 2 year warranty period.
• Provide strong communication to the customer with construction updates.
• Liaise with sub contractors to ensure reported defects are dealt with in a cost effective and professional manner.

Qualifications & Experience

• Bachelor's degree or equivalent experience
• 5+ years' of customer service within Residential Real Estate in London.
• Experience in Customer Service Management role for a Property Developer or House Builder
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)