Customer Service Lead

Nufarm Limited; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking global organization as a Customer Service Team Leader, where your leadership skills will inspire a dedicated team. This role emphasizes delivering exceptional customer experiences while managing the canola seed portfolio. With a focus on collaboration and communication, you will play a pivotal role in ensuring timely order processing and effective stakeholder engagement. Embrace the opportunity to grow within a supportive environment that values innovation and excellence in the agriculture seeds industry. If you're ready to make a positive impact and thrive in a dynamic workplace, this position is for you.

Benefits

Company Shareplan

Flexible Work

Employee Assistance Program

Career Development Opportunities

Vehicle Leasing through Salary Sacrifice

Discounted Health Insurance

Qualifications

• Experience in a customer service leadership role with a customer-centric mindset.
• Strong communication and organisational skills are essential.

Responsibilities

• Coordinate day-to-day tasks and provide training for the customer service team.
• Build effective communication channels with stakeholders and manage the canola seed portfolio.

Skills

Customer Service Leadership

Communication Skills

Attention to Detail

Organisational Skills

Collaboration

Job description

Career Opportunities: Customer Service Team Leader (9703)

Requisition ID 9703 - Posted - Australia - Victoria - Customer Service - Nufarm - Seed Technologies

it’s official. We’re the #1 best place to work in Agriculture, Mining and Utilities 2023 awarded by @FinancialReview and @Inventium

How can you inspire innovation at Nuseed?

Are you enthusiastic about providing an exceptional customer experience? Are you someone who enjoys guiding and nurturing a team, and prepared to learn more about the agriculture seeds industry? We invite you to join us in Horsham, Victoria, in the role of Customer Service Team Leader.

About the Role

At Nuseed we pride ourselves on being easy to do business with, being knowledgeable, and being transparent and reliable. You will join an established team, and hands-on support and training will be provided.

The Customer Service Team Leader's priority is to provide an exceptional customer experience. You will achieve this through your naturally customer-centric mindset which will see you striving to respond effectively to customer enquiries and working to ensure orders are processed accurately and timely.

What will you be doing?

1. As team leader of a small and critical team you will be responsible for coordinating day-to-day tasks and providing training and development.
2. Build and maintain effective communication channels with both internal and external stakeholders.
3. Conduct regular reporting and analysis for informed decision-making.
4. Coordinate the Canola seed portfolio, including order management, dispatch, and customer communications.
5. Proactively monitor and manage the end-to-end canola portfolio, identifying, communicating, and resolving issues as they arise.

What We're Looking For

1. You have a customer-centric mindset with experience within a customer service leadership role.
2. You have a high level of attention to detail and strive for excellence in your work.
3. You are a strong communicator and use this strength to build relationships internally and externally.
4. You appreciate and understand the power of collaboration.
5. You have well-developed organisational and administrative skills.
6. Desire to learn more about the Seed industry and the role Nuseed plays in innovating!

What’s in it for you?

This is a permanent role and an opportunity to join a global organisation with purpose where you can contribute to a positive future.

As part of this role, you will have access to:

1. A competitive salary, Company Shareplan and incentive program.
2. Flexible work with the opportunity to bring yourself to work!
3. Employee Assistance Program.
4. Career development opportunities and training to set you up for success.
5. Vehicle leasing through salary sacrifice.
6. Discounted health insurance.

If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being part of something bigger, we would love to hear from you. Nufarm is proud to be recognised as an endorsed employer of choice by Work180.