Customer Service Help Desk Apprenticeship for IT Support Company

Getting In Limited; Market Harborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits in a friendly and inclusive IT support company, where you will embark on a Customer Service Help Desk Apprenticeship. This role offers a dynamic environment where you will engage with customers, providing essential first-line support and ensuring their needs are met with exceptional service. You will learn both on and off the job, gaining valuable skills in communication, IT, and customer care. Join a dedicated team that values human connection over automation and be part of a company committed to empowering its clients through innovative IT solutions. This apprenticeship is the perfect stepping stone for a rewarding career in customer service and IT support.

Qualifications

• Strong communication and IT skills are essential for this role.
• Attention to detail and problem-solving abilities are highly valued.

Responsibilities

• Manage incoming calls and provide first-line support to customers.
• Build and maintain positive relationships with clients.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Analytical skills

Team working

Initiative

Non-judgemental

Patience

Self-motivated

Education

Customer Service Practitioner Level 2 Apprenticeship

Job description

Customer Service Help Desk Apprenticeship for IT Support Company

Apply From: 21/12/2024

Learning Provider

Delivered by HEART OF ENGLAND TRAINING LIMITED

Employer

GLOBE 2 LIMITED

Vacancy Description

The role is varied, and typical daily duties include:

• Call Handling: Answering and managing incoming calls from customers
• 1st Line Support: Providing initial support and troubleshooting for customer inquiries and issues
• Customer Relations: Building and maintaining positive relationships with customers, ensuring their needs are met and exceeded

Key Details

Vacancy Title

Customer Service Help Desk Apprenticeship for IT Support Company

Employer Description

We're a friendly and inclusive workplace where your contributions are valued. Globe2 Ltd, founded in 2008 and based in Market Harborough, is a leading IT services provider. The company offers a wide range of business IT solutions, including telecommunications, internet services, website hosting, training, and security and is a Microsoft partner. Globe2 is dedicated to delivering exceptional customer service, setting itself apart by prioritising human connection and support over automation. At the heart of Globe2's offerings is their Total Support Hosting service, designed to be faster, more secure, and more reliable than standard industry solutions. The company's mission is to empower clients by staying at the forefront of emerging technology trends and advising on best practices. Globe2 values honesty, knowledge, accessibility, friendliness, and reliability, aiming to foster strong and enduring partnerships with their clients. With a dedicated team of professionals, Globe2 strives to exceed customer expectations and provide unparalleled assistance. Their commitment to exceptional service and support has earned them a reputation for excellence in the IT industry.

Vacancy Location

42 Coventry Road LE16 9BZ

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000292699

Key Dates

Apply From

21/12/2024

Closing Date For Applications

2025-01-02 23:59:59

Interview Begin From

Possible Start Date

2025-01-13 00:00:00

Training

Training to be Provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

• You will learn both on and off the job through shadowing, learning and applying new knowledge and skills from our team and your dedicated tutor from Heart of England Training
• All training will take place at our offices and you will have remote access to your tutor to enable you to complete your studies for the accredited apprenticeship programme

Learning Provider

HEART OF ENGLAND TRAINING LIMITED

Contact Details

Sarah Cripps

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative, Non-judgemental, Patience, Self-motivated

Apply Now