Customer Service Expert (Inbound calls and Administration)

Aviva; Sheffield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial service provider in Sheffield is seeking a Customer Service Expert to join their dynamic team. This role offers a starting salary between £25,400 and £29,028, with bonuses and a generous pension scheme. The successful candidate will assist customers with financial planning and product inquiries in a supportive work environment, gaining specialist knowledge and career advancement opportunities. Flexibility in working hours is available to suit individual needs.

Benefits

Bonus opportunity up to 6%

Generous pension scheme

25-29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including cycle to work

3 paid volunteering days

Comprehensive wellbeing support

Qualifications

• Empathetic communicator able to build customer relationships.
• Some customer service experience in various sectors.
• Ability to quickly understand and apply financial knowledge.

Responsibilities

• Build rapport with customers in a collaborative environment.
• Provide support across Pension, ISA, and Investment products.
• Handle calls, admin, and digital support effectively.

Skills

Empathetic communication

Customer service experience

Quick learner

Experience using Microsoft applications

Job description

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between £25,400 – £29,028 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £32,571.

Allocated shift pattern between 08:00 – 17:30 Monday – Friday

If you love helping people, this role in our Customer Services team is the perfect opportunity for you to shine. You’ll be trained, supported, and encouraged to become one of our experts who not only help make our customers’ lives a little easier but also help to guide them through the complexities of financial planning. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us.

A bit about the job:

You’ll be part of a collaborative and supportive environment where you’ll be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products. Joining our Wealth Business, you’ll be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team. You’ll have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey.

Skills and experience we’re looking for:

• An empathetic communicator who can build customer relationships
• Some customer service experience, in a corporate, office, retail, or hospitality setting
• A quick learner with the ability to understand and apply specialist financial knowledge
• Experience using Microsoft applications

What you’ll get for this role:

• Starting salary between £25,400 – £29,028 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days/29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please email [e-mail].