Customer Service Executive - Spanish

Avenue Scotland; Glenrothes; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A customer service company based in Glenrothes is looking for a Spanish speaking Customer Service Executive. This role involves covering Spanish-speaking customers, processing orders, monitoring complaints, and liaising with the Finance team. The ideal candidate must be fluent in Spanish, have proven customer service experience, and possess excellent IT skills. This full-time position offers a competitive salary and benefits, with the possibility of hybrid work after training.

Benefits

Competitive salary

Excellent benefits

Flexible working options

Qualifications

• Proven customer service experience in an office environment.
• Ideally experience working in the manufacturing industry.

Responsibilities

• Cover Spanish-speaking customers and process their orders.
• Monitor and update open order backlog with Procurement and Planning Teams.
• Liaise with Finance team to resolve credit queries.
• Process customer complaints and maintain customer database.
• Contact customers frequently to build relationships and provide updates.

Skills

Fluent in Spanish (oral and written)

Customer service experience

Excellent IT skills including MS Office

Advanced Excel skills

Excellent oral and written communication skills

Strong organizational and planning skills

Ability to work to tight deadlines

Self-motivated and flexible

Job description

Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team.

Responsibilities

• Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories. (Note: this role will not be limited to Spanish speaking customers)
• Review and process customer orders, acknowledging orders within agreed timescales.
• Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
• Liaise with the Finance team to resolve credit queries.
• Process customer complaints acting as interface between customers and internal Teams to resolve.
• Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.
• Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
• Contact customers frequently offering help and support and build relationships with customers.
• Provide lead time / delivery information / stock availability to customers on request.
• Release pricelists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager.
• Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor / Customer Service Manager.
• Provide temporary cover for other accounts during holiday periods/ absence within the Customer Service Team.

Qualifications

• Must be fluent in Spanish (oral and written) as a large part of the role will involve communication direct with customers by phone and email.
• Proven customer service experience in an office related environment.
• Ideally experience working in the manufacturing industry.
• Excellent IT skills including MS office and advanced Excel.
• Excellent oral and written communication skills.
• Strong organisational and planning skills.
• Ability to work to tight deadlines.
• Self-motivated and flexible.

Benefits and Working Conditions

You will receive a competitive salary + excellent benefits. This role is full-time Mon - Fri office based but may be flexible to work hybrid 2 days a week once training is completed.

Please send CV and application for consideration ASAP.