Customer Service Executive

TN United Kingdom; Wales; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in Bretton. This role is pivotal in managing customer requests, resolving complaints, and assisting with invoice queries in the waste management sector. The ideal candidate will have essential office-based customer service experience and strong problem-solving skills. Join a company that values customer satisfaction and offers a supportive work environment from Monday to Friday. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Previous office based customer service experience is essential.
• Strong problem-solving skills and complaint management experience required.

Responsibilities

• Manage customer requests for skip hire and sales.
• Assist customers with invoice queries and pricing.

Skills

Customer Service Experience

Complaint Management

Problem Solving

IT Literacy

MS Office Packages

Job description

Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Executive to work from their site in Bretton.

For the successful Customer Service Executive our client is offering:

• Salary up to £25,000 per annum
• Monday to Friday 8.30am till 5.00pm

The role - Customer Service Executive:

• Responsible for managing customer requests for skip hire and sales
• Assist customers with their invoice queries and pricing for their orders
• Collect overdue payment and revenue
• Manage any complaints or changes of details

What our client is looking for in a Customer Service Executive:

• Previous office based customer service experience - ESSENTIAL
• Managing complaints / problem solving - ESSENTIAL
• Knowledge of the waste industry / services industries - DESIREABLE
• IT Literacy / MS Office Packages & Administration Capability - ESSENTIAL

Key skills or similar Job titles : Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager

Commutable From : Flint, Deeside, Connah's Quay, Mold, Chester