Customer Service Advisor (Fleet Care)

LPUK LeasePlan UK Ltd; West of England; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Competitive pension scheme

Annual salary review and bonus scheme

Give As You Earn (GAYE) scheme

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Health & Wellbeing

Life Assurance

Health assessment options

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

Job summary

Ayvens is seeking a Customer Service Advisor to join our team. You\'ll act as the main contact for Fleet Managers, support day-to-day queries, manage renewals, and work closely with colleagues across the business to deliver a first-class customer experience.

With a focus on excellent service, you will build relationships, resolve issues promptly, and identify opportunities to promote additional products and services.

Qualifications

• Previous experience in a customer service, customer support or account management role.
• Excellent communication skills, both written and verbal.
• Strong relationship-building skills and the confidence to work with a variety of stakeholders.
• Good organisational skills with the ability to manage a busy and varied workload.
• A proactive approach and a desire to find solutions for customers.
• Strong attention to detail and accuracy.
• Commercial awareness and an interest in helping to retain and grow customer accounts.
• Self-motivated with the ability to work both independently and as part of a team.
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.

Responsibilities

• Acting as the main point of contact for Fleet Managers across a portfolio of customer accounts.
• Providing a high level of customer service, responding to queries and resolving issues in a timely and professional manner.
• Building strong working relationships with customers and understanding their specific requirements.
• Supporting customers through the vehicle renewal process and helping to retain and grow existing business.
• Identifying opportunities to promote additional products and services where appropriate.
• Processing quotes, orders and other customer requests accurately and within agreed service levels.
• Keeping customer records and renewal trackers up to date.
• Working closely with Sales, Account Managers and Operational teams to ensure customers receive the best possible service.
• Attending customer meetings with Account Managers when required.
• Ensuring all activities are carried out in line with company policies, FCA requirements and Treating Customers Fairly principles.
• Supporting continuous improvement by sharing ideas and best practice across the team.

Skills

Customer service

Communication skills

Relationship-building

Organisational skills

Problem solving

Attention to detail

Commercial awareness

Teamwork

Microsoft Office

Self-motivation

Tools

Microsoft Office

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens, great service is at the heart of everything we do. Our Corporate Care team supports a wide range of customers, from fleet managers and drivers to banking and business partners, ensuring they receive the help and support they need throughout their journey with us.

We're looking for a Customer Service Advisor to join our team. This is a varied role where you'll build relationships with Fleet Managers, support customers with day-to-day queries, manage renewals and work closely with colleagues across the business to deliver a first-class customer experience.

Key Responsibilities

• Acting as the main point of contact for Fleet Managers across a portfolio of customer accounts.
• Providing a high level of customer service, responding to queries and resolving issues in a timely and professional manner.
• Building strong working relationships with customers and understanding their specific requirements.
• Supporting customers through the vehicle renewal process and helping to retain and grow existing business.
• Identifying opportunities to promote additional products and services where appropriate.
• Processing quotes, orders and other customer requests accurately and within agreed service levels.
• Keeping customer records and renewal trackers up to date.
• Working closely with Sales, Account Managers and Operational teams to ensure customers receive the best possible service.
• Attending customer meetings with Account Managers when required.
• Ensuring all activities are carried out in line with company policies, FCA requirements and Treating Customers Fairly principles.
• Supporting continuous improvement by sharing ideas and best practice across the team.

Skills and Experience

• Previous experience in a customer service, customer support or account management role.
• Excellent communication skills, both written and verbal.
• Strong relationship-building skills and the confidence to work with a variety of stakeholders.
• Good organisational skills with the ability to manage a busy and varied workload.
• A proactive approach and a desire to find solutions for customers.
• Strong attention to detail and accuracy.
• Commercial awareness and an interest in helping to retain and grow customer accounts.
• Self-motivated with the ability to work both independently and as part of a team.
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.

What we offer

Rewards & Financial Benefits

• Salary: £27,030 per annum
• Competitive pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme Health & Wellbeing Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance

Time Off & Work–Life Balance

• 25 days’ annual leave + an additional Celebration Day
• 37.5 hour week
• Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable)

Workplace & On‑Site Facilities

• Free parking (limited)
• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align.

What’s the worst that can happen?!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens we are committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.