Customer Service Executive

Leaseplan; Slough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Annual bonus

Employee referral bonus

Retail discounts

GymFlex

Cycle to Work

Health & Wellbeing

Life Assurance

Travel insurance

Dental insurance

Critical illness

Personal accident

25 days holiday

Celebration Day

Mon-Fri

No weekends

Free parking

EV charging

Bike storage

Shower facilities

Complimentary breakfast

Staff events

Job summary

LeasePlan Ayvens UK is seeking a proactive Customer Service advisor to deliver clear fleet management support to our customers. You will handle emails and telephone inquiries, provide a professional front-of-house service, and resolve issues promptly to meet SLAs.

Educated to A-level or equivalent with excellent spoken and written English, you will build rapport with customers, stay calm under pressure, and demonstrate empathy.

Qualifications

• Educated to A-level standard or equivalent.
• Excellent spoken English for telephone communication.
• Good written English for email communication.
• Customer facing experience.
• Ability to stay calm and professional on calls.
• Strong work ethic.
• Ability to show empathy and support to customers.
• Resilience.

Responsibilities

• Provide clear and accurate fleet management service and support to our customers.
• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution.
• Deliver a professional and engaging 'front of house' service to our customers and external contacts.
• Resolve all issues by telephone as fast as possible, providing accurate information to our customers to minimise queries and complaints.
• Deliver client specific tasks and processes within agreed SLAs
• Build rapport and confidence with out customer base.
• Educated to A-level standard or equivalent
• Excellent command of spoken English to enable telephone communication with customers
• Good command written English to enable email communication with customer
• Customer facing experience
• Ability to deal calmly and professionally with customers on the telephone
• Strong work ethic
• Ability to show empathy and support to customers
• Resilience

Skills

Customer service

Telephone support

Front-of-house

Empathy

Resilience

Education

A-level equivalent

Job description

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Customer Service function provides market leading customer care capability to LeasePlan Customers, whether Fleet managers, drivers or dealer & broker partners. Providing expert customer care for both the Ayvens brand and our White Label and banking partners, the customer service function is crucial to protecting and growing the Ayvens brand within the UK market. The Corporate Care department is committed to enabling business retention and growth, by providing excellent levels of service. This is achieved by building strong customer and stakeholder relationships and developing team members with knowledge of the industry, along with a passion to deliver for our customers. Your Role and Responsibilities:

• Provide clear and accurate fleet management service and support to our customers.
• Manage customer queries and requests through both email and telephone calls to a successful and timely resolution.
• Deliver a professional and engaging 'front of house' service to our customers and external contacts.
• Resolve all issues by telephone as fast as possible, providing accurate information to our customers to minimise queries and complaints.
• Deliver client specific tasks and processes within agreed SLAs
• Build rapport and confidence with out customer base.
• Educated to A-level standard or equivalent
• Excellent command of spoken English to enable telephone communication with customers
• Good command written English to enable email communication with customer
• Customer facing experience
• Ability to deal calmly and professionally with customers on the telephone
• Strong work ethic
• Ability to show empathy and support to customers
• Resilience

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

• Starting Salary of £26,375.
• Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
• Time Off & Work-Life Balance 25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
• Workplace & On-Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events