Customer Service Executive

JR United Kingdom; Shrewsbury; On-site; GBP 31,000 - 37,000; Full time

Job summary

Join a not-for-profit, member-owned entity as a Customer Service Executive in Shrewsbury, supporting healthcare professionals. This full-time role offers a competitive salary of £31,726, alongside generous benefits, in a high-performing contact center. Ideal candidates will demonstrate exceptional communication skills and empathy.

Benefits

Private medical insurance

Contributory pension scheme

Enhanced maternity and paternity pay

Company sick pay

Ride to work scheme

Holiday purchase scheme

Group income protection insurance

Qualifications

• Experience in customer service, particularly in contact center roles.
• Ability to absorb and apply complex information.
• High emotional intelligence and professionalism.

Responsibilities

• Provide efficient and professional service to members in the medical and dental professions.
• Handle inbound calls and provide expert advice.

Skills

Verbal communication

Written communication

Empathy

Listening skills

Problem-solving

Attention to detail

Teamwork

Job description

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Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, private medical insurance (currently with BUPA) – benefit in kind, season ticket loan scheme, enhanced maternity and paternity pay, contributory pension scheme (employee 3-5%, employer currently 5-12% depending on age): life cover benefits also apply if member of pension scheme, company sick pay (after 3 months service) = 13 weeks, group income protection insurance applies after 2 years continuous service, ride to work scheme, employee assistance programme, holiday purchase scheme (up to 5 days)

Full-time, permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for a Customer Service Executive.

Overview

They are seeking exceptional individuals to join their high-performing contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students just beginning their careers to senior consultants. They expect an efficient, accurate, and professional service that is also warm and empathetic.

Requirements include excellent verbal and written communication skills, including accurate grammar and spelling, the ability to absorb, retain, and apply complex information, high emotional intelligence, empathy, tact, professionalism, exceptional listening skills, high attention to detail, problem-solving skills, resilience, self-motivation, teamwork, openness to feedback, and a genuine interest in supporting UK medical and dental professions.

To apply, please send your CV. Due to high application volume, only successful applicants will be contacted. If you do not hear within 10 working days, consider your application unsuccessful.

Membership Bespoke acts as a recruitment business for this role and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.