Customer Service Executive

JR United Kingdom; Newtownabbey; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading FTSE 100 company is seeking a Customer Service Executive in Belfast with a hybrid work option. As the first point of contact for customers, you will deliver excellent service, managing queries, and enhancing service levels. The role requires strong interpersonal skills, a proactive mindset, and attention to detail.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Attention to detail and accuracy.

Responsibilities

• Maximise customer satisfaction and order entry accuracy.
• Handle all incoming customer queries and requests promptly.
• Enhance customer service processes continually.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Attention to detail

Problem-solving skills

Job description

Customer Service Executive – Belfast (Hybrid) – £16.50 per hour – 3 months+

My client, a FTSE 100 company, is looking for a Customer Service Advisor to join their Belfast office. You will be the first point of contact for customers, responsible for delivering excellent customer service and ensuring all customer orders are delivered on time and in full.

Key Accountabilities:

1. Maximise customer satisfaction and order entry accuracy
2. Build strong relationships with customers, sales, and logistics teams
3. Handle all incoming customer queries and requests promptly
4. Improve service levels collaboratively with internal teams
5. Report regularly on performance metrics
6. Enhance customer service processes continually
7. Resolve issues within the sales organization
8. Support system and process improvements
9. Assist with billing, clearing, and customer spend processing
10. Perform other tasks as assigned by the line manager

Skills:

1. Excellent interpersonal and communication skills
2. Strong customer service orientation
3. Ability to build and maintain relationships
4. Positive attitude and proactive approach
5. Attention to detail and accuracy
6. Ownership and problem-solving skills
7. Willingness to learn about customers and market specifics
8. Receptive to feedback and continuous improvement
9. Team player, willing to assist others
10. Understanding of controls and compliance in own area