Customer Service Executive

Damia Group; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Executive in Belfast to provide exceptional customer service and manage client orders. Responsibilities include enhancing customer satisfaction and collaborating with internal teams. This contract position offers a competitive hourly rate and requires strong communication skills and a proactive mindset.

Qualifications

• Mid-Senior level position.
• Contract employment type.
• Looking for someone with experience in customer-facing roles.

Responsibilities

• Maximising customer satisfaction and order entry accuracy.
• Handling incoming customer queries and requests.
• Supporting system and process improvement initiatives.

Skills

Excellent interpersonal and communication skills

Excellent customer service and customer care mind-set

Willingness and ability to build great relationships with customers

Positive 'can do' attitude

Accuracy and attention to details

Ownership and entrepreneurial attitude

Willingness to gather excellent knowledge of customers and market specifics

Active team player

Job description

This range is provided by Damia Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Damia Group

Customer Service Executive – Belfast (Hybrid) – £16.50 per hour – 3 months+

My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and to be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

Key Accountabilities:

• Maximising customer satisfaction level and order entry accuracy
• Building strong relationship with customers, sales and logistics functions
• Timely handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Reporting (daily, weekly and monthly reports)
• Continuously improve the customer service process
• Manage issue resolution for respective sales organisation(s)
• Continuously support system and process improvement initiatives
• Support other functions and processing activities (billing, clearing, customer spend processing)
• Any other tasks requested by line manager

Skills:

• Excellent interpersonal and communication skills
• Excellent customer service and customer care mind-set
• Willingness and ability to build great relationships with customers
• Positive 'can do' attitude
• Accuracy and attention to details
• Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
• Willingness to gather excellent knowledge of customers and market specifics
• Looking for and responding to feedback
• Always looking for issue resolution and service improvement
• Active team player, always there to help others
• Understand and comply with the controls in own area

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Manufacturing

• Industries

  Technology, Information and Internet and Beverage Manufacturing

Referrals increase your chances of interviewing at Damia Group by 2x

Sign in to set job alerts for “Customer Service Executive” roles.

Belfast, Northern Ireland, United Kingdom £12.75-£12.75 8 hours ago

Belfast, Northern Ireland, United Kingdom 4 weeks ago

Belfast, Northern Ireland, United Kingdom 4 weeks ago

Belfast, Northern Ireland, United Kingdom 3 days ago

Belfast, Northern Ireland, United Kingdom 6 days ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 22 hours ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Inbound Customer Service/Sales Advisor Belfast

Belfast, Northern Ireland, United Kingdom 2 weeks ago

Belfast, Northern Ireland, United Kingdom 4 hours ago

Belfast, Northern Ireland, United Kingdom 1 month ago

Belfast, Northern Ireland, United Kingdom £25,400.00-£25,400.00 3 weeks ago

Belfast, Northern Ireland, United Kingdom 6 days ago

Retirement Specialist (Retirement Customer Services Executive)

Belfast, Northern Ireland, United Kingdom 1 week ago

Customer Service Advisor - French Speaking

Belfast, Northern Ireland, United Kingdom £13.20-£13.20 3 weeks ago

Lounge Services Team Member Host - PART TIME - George Best Belfast City Airport

Belfast, Northern Ireland, United Kingdom 4 weeks ago

Belfast, Northern Ireland, United Kingdom 1 week ago

Belfast, Northern Ireland, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.