Customer Service Executive

Arnold Clark Group; Linwood; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday allowance with room to

Generous retail discounts

Private healthcare

GP access and medical/dental treatment

Pension scheme

Maternity and paternity packages

Opportunities for training and career

Job summary

Arnold Clark Group is seeking a Customer Service Executive (Product Genius) at our Linwood BYD/Motorstore. You will deliver an outstanding customer experience, learning products and guiding customers from enquiry to sale and delivery.

The role includes a busy five-day week, weekends on a fixed rota, and continuous training for progression into car sales. Join a team that values customer focus, product knowledge, and collaboration.

Qualifications

• Excellent communication with positive attitude.
• Willingness to go the extra mile.
• Full UK driving licence.
• Able to work independently and in a team.

Responsibilities

• Prepare showroom and cars for the day.
• Assist with showroom presentation and advertising.
• Support Sales and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about vehicles to help customers find the right fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Communication

Team player

Driving licence

Proactive

Job description

Were currently looking forCustomer Service Executives to create an outstanding customer experience in our BYD/Motorstore branch in Linwood and help customers get excited about our products.

Why choose us?

• 33 days7 holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth a0 all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

Youll work a five-day week on a set rota that includes weekends (38 hours per week).

About the role

At Arnold Clark youll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey from enquiry, to sale, to delivery, and beyond.As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. Youll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. Wed expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Essential skills

• Youll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so its vital you are eager to progress within this role to car sales

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.