Customer Service Executive

Nomad Foods Inc; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

Nomad Foods Inc in Leeds, United Kingdom, invites applications for a Customer Service – order to cash specialist to manage customer orders across key accounts using SAP and to liaise with warehouse and transport providers for on-time fulfilment.

You will act as the main point of contact between customers, sales and planning, ensuring service levels and accuracy while seeking cost-saving improvements in the supply chain.

Qualifications

• FMCG experience is essential.
• Understanding of FMCG, supply chain is a bonus.
• Strong relationship management.
• Proactive approach and attention to detail.
• Personable with good time management and prioritisation.
• Intermediate Microsoft Excel skills.
• SAP knowledge desirable.

Responsibilities

• Process and manage all customer orders – manual and via SAP in a timely manner.
• Update key reports based on orders and coordinate with warehouse/hauliers.
• Compile shortage reports and monitor service levels.
• Provide cover for other customer accounts.
• Link sales and planning across the supply chain.
• Liaise between customers and 3rd party distributors.
• Identify better ways of working and implement improvements.
• Investigate cost-saving measures wherever possible.
• Maximise order size and accuracy within strict deadlines.

Skills

FMCG experience

Relationship management

Proactive

Attention to detail

Time management

Excel

Tools

SAP

Job description

Overview

Customer Service – order to cash role. Key contacts include Customer Operations planners, Sales, Demand Planning, Finance, Transport Providers and Customers.

To manage Orders across key accounts liaising with both internal and external Customers to manage order fulfilment targets within KPI’s and be the first point of contact.

Responsibilities

• To process and manage all Customer Orders – both manual and via SAP in a timely manner
• Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required
• Compiling shortage reports and updating service levels
• Provide cover for all other Customer accounts
• Provide a link between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship between the two
• Liaising between Customers and 3rd party distributers
• Investigate better ways of working and assist implementation
• Investigate cost saving measures wherever possible

Key Accountabilities:

• Maximising size and accuracy of Customer Orders within a strict timeframe
• Working with Customers, Demand Planners and Sales to align all parts of the Supply Chain

Qualifications

Essential

• FMCG experience
• Understanding of FMCG (SC would be a bonus)
• Relationship Management:
• Proactive
• Attention to detail
• Personable
• Time management & Prioritisation
• Intermediate Microsoft Excel

Desirable

• SAP Knowledge
• Intermediate Excel
• Proof of ability to develop and maintain key relationships