Customer Service Executive

Birds Eye UK & IE; Leeds; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Healthcare

Dental plan

Bonus potential

Company pension 6%

Job summary

Birds Eye UK & IE, part of Nomad Foods, is hiring a Customer Service Executive in Leeds to manage customer orders across key accounts, liaise with internal teams, and ensure KPI targets are met.

You’ll process orders via SAP, support the sales-planning link, and seek cost-saving improvements while delivering proactive service and data-driven reports.

Qualifications

• Experience in a similar customer service/order management role with strong administration and communication skills.
• Organised and proactive with excellent attention to detail.
• Results-focused, eager to learn, and a team player.

Responsibilities

• Liaise between customers and 3rd party distributors to manage orders.
• Manage and update key order reports, coordinating with warehouse and hauliers.
• Compile shortage sheets and monitor service levels.
• Investigate improved processes and assist implementation.
• Provide coverage for other customer accounts as needed.
• Identify cost-saving opportunities wherever possible.

Skills

Communication skills

Organisational skills

Data handling

SAP experience

Excel proficiency

Relationship building

Tools

SAP

Excel

Job description

Competitive salary, bonus and excellent benefits package

We have an exciting opportunity for you to grow your career and make a difference at Birds Eye! As the Customer Service Executive, you’ll be the first point of contact for our customers. You’ll be responsible for the management of orders across key accounts, liaising with both internal and external stakeholders to ensure order fulfilment targets within KPI’s.

About the role…

A key role in our supply chain team, the main responsibility is to process and manage all Customer Orders – both manual and via SAP. You’ll be the link between sales and planning teams, from both ends of the Supply Chain whilst continuing to develop the relationship between the two.

• Liaising between Customers and 3rd party distributers
• Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required.
• Compiling shortage sheets and updating service levels
• Investigate better ways of working and assist implementation.
• Provide cover for all other Customer accounts as required.
• Investigate cost saving measures wherever possible.

About you…

We’re looking for someone with previous experience of working in a similar role, with good administration and communication skills. You’re organised, with a proactive approach to tasks and have good attention to detail. We look for people who are focused on getting results, embrace learning and bring positive energy, combining initiative with a sense of teamwork and collaboration.

• Understanding of Supply Chain/logistics within a FMCG Company would be an advantage.
• Experience user of SAP or similar system would be desirable.
• You’re a good communicator, personable you’re used to speaking and dealing with people.
• Experienced relationship builder, you’re able to influence
• Intermediate Microsoft Excel and comfortable with lots of data

What we can offer you…

We’re on an exceptional adventure and offer a truly purpose led career and we aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future.

• An ambitious employer with recognized brands and growth potential
• A culture where your part of a team, where you feel encouraged to make a difference
• The potential to progress your career across different areas of the Nomad Foods Group
• 25 days annual leave with the option to purchase up to an additional 5 days
• Healthcare and Dental Cash Plan
• Bonus potential and company Pension of 6%

Who are we…

This is a great time to join us! Birds Eye, owned by Nomad Foods, is the UK's/Ireland’s no.1 branded frozen food company and is comprised of the Birds Eye, Goodfella's, Aunt Bessie's and Green Cuisine brands. Selling its first products in 1946, we have been providing high-quality frozen food for generations, and our iconic portfolio of fish, vegetable and chicken products now also includes a meat‑free range, pizzas and roast joints and accompaniments. 2024 marks 100 years since our founder, Clarence Birdseye, invented the process behind frozen food as we know it today and we are immensely proud of our heritage as we continue to endeavour to serve the nation with better food, promoting the nutritional benefits and convenience of frozen food and the role it plays in helping reduce food waste.

At Nomad Foods we’re proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.