Customer Service Executive

Johnson Controls; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the industrial machinery manufacturing sector is seeking a Customer Service Executive. The role involves supporting customers throughout the order process, managing sales orders, and enhancing the overall customer experience. Ideal candidates should have 2 years of experience in customer service, strong communication skills, and a professional attitude. This opportunity affords the chance to work closely with various teams to ensure customer satisfaction.

Qualifications

• 2 years’ experience within Customer Service, preferably with a manufacturing background.
• Excellent communication and analytical skills.
• Professional and can-do attitude.

Responsibilities

• Support customers through the complete lifecycle of an order.
• Process sales orders and liaise with the Planning Team.
• Liaise with the Quality Team to help resolve customer complaints.

Skills

Communication

Analytical skills

Customer service

Education

Experience in Customer Service

Job description

Join to apply for the Customer Service Executive role at Johnson Controls

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Johnson Controls

• Support our customers through the complete lifecycle of an order from receipt through to shipment and invoicing.
• Process sales orders and liaise with the Planning Team to optimise the offering to the customer.
• Work closely with all departments across the Site to enhance the customer experience.
• Support our regional Sales Team to manage their customer relationships.
• Liaise with the Quality Team to help resolve customer complaints in a timely and efficient manner.
  
  

Job Purpose & Scope

• Support our customers through the complete lifecycle of an order from receipt through to shipment and invoicing.
• Process sales orders and liaise with the Planning Team to optimise the offering to the customer.
• Work closely with all departments across the Site to enhance the customer experience.
• Support our regional Sales Team to manage their customer relationships.
• Liaise with the Quality Team to help resolve customer complaints in a timely and efficient manner.
  
  

Key Accountabilities

• Processing sales orders to ensure they are accurately entered into the ERP system within the agreed timescales.
• Follow up the order entry with an order confirmation, monitor the progress of orders and proactively communicate any updates to the plan.
• Actively manage customer communications through the Customer Relationship Management (CRM) system, responding to customer enquiries within agreed timescales.
• Ensure the customer communication is clear, precise and professional.
• Administrator customer complaints, supporting with the initial containment and longer-term resolution.
• Develop strong and sustainably professional relationships with customers, the Site and wider business.
  
  

Position Requirements

• > 2 years’ experience within Customer Service, preferably with a manufacturing background.
• Excellent communication and analytical skills.
• Professional, can-do attitude to delivering customer service.
• Strong team player, with ability to work independently.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Johnson Controls by 2x

Get notified about new Customer Service Executive jobs in Norfolk, England, United Kingdom.

Norwich, England, United Kingdom 3 days ago

King's Lynn, England, United Kingdom 3 months ago

Downham Market, England, United Kingdom 2 days ago

Thetford, England, United Kingdom 5 days ago

Norwich, England, United Kingdom 2 days ago

Norwich, England, United Kingdom 2 weeks ago

Fordham, England, United Kingdom 1 month ago

Customer Service Operative (6 month FTC)

Norwich, England, United Kingdom 2 weeks ago

Norfolk, England, United Kingdom 1 week ago

Norwich, England, United Kingdom 5 days ago

Methwold Hythe, England, United Kingdom 3 weeks ago

Dereham, England, United Kingdom 3 days ago

Methwold Hythe, England, United Kingdom 3 weeks ago

Norfolk, England, United Kingdom 3 days ago

Greater Norwich Area, United Kingdom 3 days ago

Arminghall, England, United Kingdom 2 weeks ago

Bobbi Brown Frasers Counter Manager 37.5hrs/5 days

Norwich, England, United Kingdom 2 weeks ago

King's Lynn, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.