Customer Service Executive

AJW Group; Slinfold; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading company in the aviation sector as a Customer Service Executive, where you will support operational delivery and enhance customer experiences. This role requires strong organizational and interpersonal skills to effectively contribute to the customer service team and ensure efficient management of orders and transactions. The company promotes professional development and teamwork in a supportive environment.

Benefits

Team fun budget to bring colleagues together

Free access to LinkedIn Learning

Opportunities to participate in charity events

Modern office with onsite gym

Discretionary bonus and private healthcare

Relocation support if you’re moving closer to HQ

Qualifications

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.

Responsibilities

• Support the Customer Service Team Leader in delivering high service standards.
• Manage orders and handle customer transactions.
• Contribute to MRO Operations and ensure compliance with procedures.

Skills

Communication

Organizational skills

Problem-solving

Interpersonal skills

Adaptability

Education

Experience in customer service or administrative role

Tools

Microsoft Office

Job description

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Hiring and developing the people to Transform Aviation Efficiency

AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key day-to-day tasks, including raising repair orders, managing orders, and handling customer transactions to ensure smooth operational delivery.

Key Responsibilities include

Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.

Actively contribute to MRO Operations and ensure compliance with updated procedures.

Drive cost savings and process efficiency across the repair cycle

Support the team in meeting service contracts and departmental goals

Liaise with vendors to manage costs and improve profitability

Assist with operational decisions and problem-solving

Collaborate across departments to improve and implement business processes

Work closely with Sales, SSM, and MRO teams to maximise customer opportunities

About you:

• Previous experience in a customer service or administrative role
• Strong communication and interpersonal skills, with the ability to work effectively across teams
• Highly organised with strong attention to detail and the ability to prioritise in a fast-paced environment
• Confident in decision-making and problem-solving to support daily operations
• Comfortable using Microsoft Office and internal business systems
• Proactive and adaptable, with a focus on continuous improvement
• Desirable: Experience within the aviation industry or supply chain/logistics environment
• Desirable: Knowledge of repair order processes and vendor cost manage

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer

• A team fun budget to bring colleagues together
• Free access to LinkedIn Learning to support your development
• Opportunities to take part in charity events, volunteering, and community projects
• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant
• A discretionary bonus and private healthcare
• Relocation support if you're moving closer to our HQ

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Airlines and Aviation

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