Customer Service Engineer

Triton Showers; Greater London; Hybrid; GBP 28,000 - 48,000; Full time

Benefits offered by this job

Competitive salary + bonus

25 days' holiday

Contributory pension

Company van (private use taxed)

Job summary

Triton Showers is seeking an experienced Customer Service Engineer to join its field team, servicing showers in end-user homes across North London, St Albans and Luton. You will carry out repairs, perform safety tests, and ensure installations are safe and fit-for-purpose.

Excellent training and development are on offer, with a competitive salary plus a bonus scheme, 25 days holiday and a contributory pension. A company van is provided, with private use subject to tax.

Qualifications

• Must hold C&G/NVQ electrical certification and 17th or 18th edition or equivalent.
• Experience servicing electrical equipment at customers' homes is preferred.
• Eligibility to work in the UK and a full UK driving licence required.

Responsibilities

• Carry out repairs on customers’ premises for the full range of company products.
• Perform safety tests on installations in line with current practices.
• Location of site visits includes North London, St Albans & Luton.
• Ensure repairs are safe and fit for purpose, in line with guidelines.
• Complete work within allocated timescales with professional workmanship.

Skills

Can-do attitude

Flexible

Professional demeanor

UK driving licence

Education

Electrical certification (C&G/NVQ 17th/18th edition)

Job description

This market leading shower company is looking for an experienced Customer Service Engineer ambitious to join their field team. Reporting to the Customer Experience Service Manager, the incoming Customer Service Engineer will be responsible for servicing showers in end users’ homes.

Triton Showers are proud to have been honoured with a King’s Award for Enterprise in recognition of its outstanding commitment to Sustainable Development, which places sustainability at the heart of its long-term business strategy and Net Zero ambition.

This is a fantastic opportunity for someone who has experience in servicing electrical equipment to put their skills to good use with a growing and profitable company.

Key Responsibilities:

• Carry out repairs on customers’ premises to the full range of company products.
• Perform required safety tests on all installations in line with current Customer Service testing practices and procedures.
• Location of site visits will be in North London, St Albans & Luton.
• Carry out repairs to a standard that ensures product is safe and fit for purpose in line with current Customer Service guidelines.
• Conduct all repairs within allocated timescales whilst maintaining professional standards of workmanship.

The Company

This dynamic, fast-paced market leader in the shower industry celebrated their 50th anniversary in 2025 and has established themselves as a member of the Made in Britain scheme, celebrating British manufacturing.

The business is extremely employee-focused, committed to the training and development of their employees, regularly reviewing each individual’s needs and requirements to assist with their progression. For a self-motivated Customer Service Engineer, this is the perfect opportunity to take the next step in your career in an established company that really looks after its staff.

• Excellent training and development
• Competitive salary + bonus scheme
• 25 days’ holiday and contributory pension scheme
• Company van (available for private use subject to paying appropriate tax)

The Person

Key skills and qualities of a Customer Service Engineer:

• A ‘can do’ and flexible attitude is essential
• Professional attitude respecting people and property at all times
• C&G, NVQ, 17th or 18th edition or equivalent electrical certification- full product training will be provided, however possession of electrical qualifications is essential
• Knowledge of domestic plumbing would be a distinct advantage
• Eligibility to work within the UK
• A full UK driving licence is essential