Customer Service & CRM Operations Specialist

SRG; Sedgefield; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

SRG is seeking a Customer Service Executive to join the Sales Operations team for a 12-month fixed-term contract. The role blends order management, CRM administration, reporting, and business intelligence, working closely with Business Development, Bids, Project Management, Finance and Legal.

The position is hybrid/remote, requires strong data skills, and offers an opportunity to learn and contribute across multiple stakeholders.

Qualifications

• Experience in office, administration, or sales support environments.
• Strong communication and relationship-building skills.
• Excellent organisational skills with ability to manage multiple priorities.
• Attention to detail and numerical accuracy.
• Confidence working with systems, data, and reporting tools.
• Willingness to learn new systems and processes.

Responsibilities

• Process incoming customer orders and ensure information is accurate.
• Raise order acknowledgements and hand over to Project Management.
• Track and manage progression of orders in internal systems.
• Collaborate with internal teams to ensure efficient customer journey.
• Act as first point of contact for enquiries and issues.
• Support NPS programmes and customer satisfaction activities.
• Assist in resolving customer complaints and issues.
• Build relationships with internal stakeholders and external customers.
• Maintain CRM data accuracy and reporting.

Skills

Customer service

Data analysis

Stakeholder management

Organisational skills

Tools

Microsoft Dynamics 365

Excel

Power BI

Job description

SRG is seeking a Customer Service Executive to join the Sales Operations team for a 12-month fixed-term contract. The role blends order management, CRM administration, reporting, and business intelligence, working closely with Business Development, Bids, Project Management, Finance and Legal.

The position is hybrid/remote, requires strong data skills, and offers an opportunity to learn and contribute across multiple stakeholders.