Customer Service Courier Driver

Key Forensic Services; Warrington; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension - Contributory

Employee Assistance Programme

Cycle to Work scheme

Retailer discounts

25 days holiday

Job summary

Key Forensic Services is seeking a customer-facing delivery driver in Warrington. The role involves collecting and delivering consignments to pre-determined locations, ensuring paperwork is completed accurately daily, and maintaining security and professionalism in all customer interactions.

You will be responsible for vehicle checks, liaising with the Logistics Co-ordinator, and providing ad hoc administrative support to the CSD department.

Qualifications

• Exceptional customer service
• Experience driving in a fast-paced environment
• Understanding of safe loading processes
• Understanding of the transportation of hazardous goods
• Manual handling awareness

Responsibilities

• Drive the company vehicle safely and legally, adhering to traffic laws and highway code
• Carry out daily/weekly vehicle checks and report defects
• Arrange service appointments and keep fleet in good condition
• Maintain accurate delivery/collection records using consignment notes
• Provide administrative support to CSD and assist with case file movement

Skills

Exceptional customer service

Driving experience

Safe loading process

Hazardous goods transport

Manual handling

Job description

Company Description

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Please read the requirements of the job carefully as your application will be measured against them. Please ensure you have the experience we are looking for. This is a specialist role and as such we will only shortlist those with the relevant experience and attributes.

Position

A customer facing role, collection and delivery to pre-determined locations in accordance with customer and company procedures, service levels and Protocols. To collect and deliver customer's consignments safely, securely, and punctually, and ensure that all paperwork is completed daily to a high degree of accuracy.

Requirements

DUTIES & RESPONSIBILITIES

• Drive the company vehicle responsibly and safely; obeying at all times the traffic laws and highway code


• Carry out daily and weekly vehicle checks for all fleet vehicles ensuring any defects found are reported promptly to the Logistics Co-ordinator


• Arrange and liaise garage/service appointments


• Daily housekeeping of van and fleet cars


• Keep an accurate record of deliveries and collections using consignment notes and job sheets, in line with company policies


• Assist the CSD department with various administrative support tasks on an ad hoc basis


• Assist with the archiving development and movement of case files in a secure manner


• Heavy lifting required on an ad hoc basis


• Ensure equipment on the vehicle is secured and protected where necessary


• Ensure keys, ID cards and mobile phones are kept secure and protected


• Demonstrate exceptional customer service skills in all aspects of the working day


• Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work


• Flexibility of hours required


• To support staff training/mentoring for new starters


• To support other general administration and ad hoc tasks as required

SKILLS & COMPETENCIES

• Exceptional customer service


• Driving experience in a fast paced environment


• Understanding of safe loading process


• Understanding of the transporting of hazardous goods


• Manual handling awareness

PERSONAL ATTRIBUTES

• Professional business disposition and of smart appearance


• Highly motivated individual who approaches work with a positive attitude


• Able to work on own initiative and with exceptional attention to detail


• Well-developed interpersonal skills is essential


• High level of honesty and integrity


• Strong work ethic and commitment


• Team player and willingness to support others


• Flexibility relating to hours and locations is essential

QUALIFICATIONS

• A clean driving licence


• Successful security clearance will be required prior to employment commencing

EXPERIENCE

• A minimum of 1 years experience in related working environment is essential.

Other information

Terms & Conditions

Salary - £24,683.85 per annum

Hours - 37 per week

Holidays - 25 days per annum plus statutory holidays

Pension - Contributory

Employee Assistance Programme

Cycle to Work scheme

Retailer discounts

Location: Warrington

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.PLEASE ENSURE YOU HAVE A VALID RIGHT TO WORK IN THE UK DOCUMENT BEFORE PROCEEDING WITH YOUR ONLINE APPLICATION

KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.

• The closing date for this position is 2 September 2026 at 17:30 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage. Please note: due to the high volume of applications we receive, if you have not heard back from us within 4 weeks of the closing date please assume you have been unsuccessful on this occasion.