Customer Service Coordinator

New Appointments Group; Whitstable; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A well-established organization in Whitstable is in search of a Customer Service Coordinator for a fixed term role. The successful candidate will manage customer enquiries, quotations and sales orders while ensuring effective communication and high standards of service. Candidates must have experience in customer service, strong relationship-building skills, and good IT abilities to thrive in this role. This position offers a dynamic work environment with responsibilities impacting customer satisfaction significantly.

Qualifications

• Previous experience in customer service or order processing environment.
• Experience managing customer enquiries, quotations, orders and shipments.
• Confident in liaising between customers and internal departments.

Responsibilities

• Managing customer enquiries, quotations and sales orders.
• Building and maintaining strong customer relationships.
• Preparing quotations using internal systems and commercial guidelines.
• Ensuring export compliance and managing orders.

Skills

Customer service experience

Strong relationship-building skills

Good IT skills (Word, Excel, Outlook)

Liaising with customers and internal departments

Job description

Customer Service Coordinator (Fixed Term 12 month contract)

Location: Whitstable

Hours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 13:30 (37.5 hours a week, with hybrid working)

Salary: Competitive

About the Role

An established and growing organisation is looking for a Customer Service Coordinator to join its Customer Services team in Whitstable. This is a varied, fast paced role where you will play a key part in delivering an exceptional, professional service to both internal and external customers.

The Role

As Customer Service Coordinator, you will be responsible for managing customer enquiries, quotations and sales orders from initial request through to delivery. You will act as a central point of contact, ensuring clear communication, accurate processing and proactive follow‑up at every stage of the customer journey. Working closely with commercial, procurement and product teams, you will help build accurate pricing, manage lead times and support sales activity, while maintaining a high standard of customer care at all times.

Location and Eligibility

We can only accept candidates with the full Right To Work and with local commute from these areas: Whitstable, Canterbury, Faversham, Herne Bay, Aylesham, Margate, Ramsgate and Broadstairs.

Key Responsibilities

• Processing customer quotations and sales orders in line with agreed KPIs
• Building and maintaining strong customer relationships through excellent service
• Preparing quotations using internal systems and commercial guidelines
• Ensuring export compliance when processing orders and quotations
• Proactively following up quotations and negotiating where appropriate
• Managing orders through to shipment and delivery
• Providing regular updates to customers throughout the order lifecycle
• Investigating and escalating customer complaints where required
• Developing product knowledge to handle basic technical queries
• Supporting external sales teams and Business Development Managers
• Identifying opportunities for cross‑selling, up‑selling and new business
• Liaising with internal departments to support customers and route‑to‑market decisions
• Contributing ideas to improve service levels and team performance
• Providing cover for colleagues during holidays and sickness
• Undertaking training and supporting project work as required

Person Specification

• Previous experience in a customer service or order processing environment
• Experience managing customer enquiries, quotations, orders and shipments
• Confident liaising between customers and internal departments
• Strong relationship‑building skills with both internal and external stakeholders
• Good IT skills, including Microsoft Word, Excel and Outlook

How to Apply

Contact: Email: (email address removed)

Equal Opportunity Statement

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.