Customer Service Coordinator

Fawkes and Reece; St Albans; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading construction services company is seeking a Customer Care Coordinator based in St Albans. Responsibilities include handling customer inquiries and managing defect issues. Candidates should have at least a year of experience in customer care within new homes and strong knowledge of NHBC standards. The role offers a salary of £25,000 - £28,000, a pension scheme, and flexible working options. Interested candidates are invited to apply.

Benefits

Company pension scheme

Additional employee benefits

Career development opportunities

Flexible working from home 2 days a week

Qualifications

• At least a year experience in customer care within new homes.
• Strong knowledge of new build homes and NHBC standards.
• Excellent organisational and communication skills.

Responsibilities

• Handling customer enquiries via phone, email and face-to-face interactions.
• Identifying and logging defects, booking engineers or subcontractors.
• Managing and monitoring the central customer service email inbox.

Skills

Customer-focused

Organisational skills

Communication skills

Proactive attitude

Job description

Reference: CSMKC111003_1758274022
Posted: September 19, 2025

Day to day duties as a Customer Care Coordinator

• Handling customer enquiries via phone, email and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updated the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved

Requirements as a Customer Care Coordinator

• At least a year experience in customer care within new homes
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive and able to work independently
• A team player with a positive, problem-solving attitude

What we offer for a Customer Care Coordinator

• 25,000 - 28,000 basic salaries
• Company pension scheme
• Additional employee benefits and career development opportunities
• Flexible working from home 2 days a week

If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.