Customer Service Coordinator

Ford & Stanley Recruitment; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits a highly organized and customer-focused individual as a Customer Service Coordinator. This initial 6-month contract offers a chance to work with a leading company in the rail industry, contributing to the safety and reliability of train fleets across the UK. You will be responsible for delivering exceptional customer service, managing invoicing processes, and organizing logistics. If you thrive in a fast-paced environment and possess strong administration skills, this role could be the perfect next step in your career.

Qualifications

• Proven experience in customer service and administration roles.
• Strong organizational and time-management skills.
• Experience in managing invoicing and logistics.

Responsibilities

• Provide exceptional customer service and administrative support.
• Manage the invoicing process and resolve payment queries.
• Organize transport and logistics for goods movement.

Skills

Customer Service

Administration

Invoicing Management

Organizational Skills

Microsoft Office

Job description

Customer Service Coordinator Initial 6-Month Contract Derby GBP24.88 per hour

The Opportunity:

Are you a highly organised and customer-focused individual with strong administration and financial skills? Do you thrive in a fast-paced environment and have a keen eye for detail? If so, this exciting 6-month contract opportunity with a leading rolling stock overhaul and maintenance business in Doncaster could be the ideal next step for you.

Our client is a well-established and respected organisation within the rail industry, specialising in the overhaul, maintenance, and upgrade of rolling stock. They play a vital role in ensuring the safety and reliability of train fleets across the UK. This contract role offers a fantastic opportunity to contribute to their ongoing success and gain valuable experience within a dynamic sector.

Key Responsibilities:

• Provide exceptional customer service and administrative support to both internal and external stakeholders.
• Proactively review existing order books to ensure accuracy and identify any potential issues or discrepancies.
• Manage the end-to-end invoicing process, including generating and sending invoices, diligently chasing outstanding payments, and resolving invoice queries in a timely and professional manner.
• Efficiently organise transport and logistics for the movement of goods and materials as required.

Candidate Essentials:

• Proven experience in a customer service and administration focused role.
• Excellent organisational and time-management skills with a strong attention to detail.
• Experience in managing invoicing processes, cash collection, and resolving payment queries effectively.
• Competent in organising transport and logistics arrangements.
• Proficient in using standard Microsoft Office applications (Word, Excel, Outlook).

Closing Date: Friday 16th May 2025

How to apply for the role: If you are interested in the Customer Service Coordinator position, then please apply via this job board. For more information, please get in touch with the Consultant listed on this page.

Likely Job Titles: Customer Service Coordinator, Sales Administrator, Finance Administrator, Logistics Coordinator, Order Administrator, Customer Support Administrator

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom.

Ford & Stanley TalentWise Business specialising in blue collar trade & technical services permanent and temporary.

Ford & Stanley Recruitment Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract.

Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe.

Ford & Stanley Genius Performance Performance is always accelerated when good people are coached, inspired, trained and focused in the right way.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

Services advertised by Ford & Stanley are that of an employment consultancy business.